Location: USA - Auburn Hills, University Drive
Division: Road - 4PL
Job Posting Title: Operation Manager
Time Type: Full Time
SummaryThe Operation Manager - Control Tower will oversee the day-to-day operations of DSV's transportation and logistics division, ensuring that all activities are conducted in a safe, efficient, and cost-effective manner. This position will be responsible for managing staff, developing, and implementing operational policies and procedures, and maintaining strong relationships with customers and partners.
Duties and Responsibilities- Manage and oversee all aspects of the transportation and logistics division, including planning, scheduling, and coordinating activities to ensure timely and efficient delivery of goods and services.
- Develop and implement operational policies, procedures, and systems to improve efficiency, quality, and safety.
- Manage staff, including hiring, training, and performance evaluation, to ensure that all team members are working effectively and efficiently.
- Monitor and analyze performance metrics, including productivity, cost, and quality, and develop plans to improve performance.
- Maintain strong relationships with customers, partners, and vendors, ensuring that all parties are informed and satisfied with the services provided.
- Collaborate with other departments, including sales and customer service, to ensure that all aspects of the business are aligned and working together effectively.
Educational background / Work experience- Bachelor's degree in business administration, logistics, supply chain management or a related field is preferred.
- 5+ years of experience in transportation and logistics management, preferably in a supervisory or management role.
Skills & Competencies- Strong leadership and management skills, with the ability to motivate and develop staff.
- Excellent communication and interpersonal skills, with the ability to work effectively with people at all levels of the organization.
- Strong analytical and problem-solving skills, with the ability to identify and address operational issues and challenges.
- In-depth knowledge of transportation and logistics processes, regulations, and industry best practices.
- Proficiency in using transportation management software, such as TMS or WMS.
- Knowledge of lean principles and methodologies is a plus.
Function / Market & Industry Knowledge / Business Acumen / ProcessesSupervisory Responsibilities (if any)- This position will be responsible for managing a team of operations staff.
Preferred Qualifications- Master's degree in business administration, logistics, supply chain management or a related field.
- Experience in international transportation and logistics management.
Language skills- Fluency in English (oral and written).
Computer Literacy- Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint, and experience with transportation management software.
For this position, the expected base pay range is $75,000 - $92,000 annually. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.
Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.
Operation ManagerAuburn Hills
