Job Description:
Title: One-Stop Operator
Classification: Exempt
Salary: $85,000/yr
Scope of Position: The One-Stop Operator will oversee daily operations and assist with implementing standardization across the region. This position will ensure successful integration of services from all funding streams to better serve customers and businesses. They will act as the MOU point of contact and a liaison with partners. Support and improve Career Center operations, data capture, customer flow, report writing and general operating capabilities. This position requires providing excellent customer experience and maintaining compliance with Federal, State, and local policies and procedures.
Essential Functions:
• Ensure there is meaningful access evident in the comprehensive center for all required programs provided by system partners, and for core partners in additional centers to ensure the effectiveness of the One-Stop system
• Ensure the role of the One-Stop operator codified at WIOA Title 1, Section 121 (d); Title 20, Code of Federal Regulations, Part 678.620 is carried out as intended by regulations
• Market/promote all WIOA services offered through the Job Centers
• Provide overall coordination of partner efforts and communication with the SE WDB staff
• Coordinate and participate in meetings with the WDB and prepare reports as required
• Maintain relationships with and convene quarterly meetings with MOU partners
• Develop MOUs with non-mandatory One-Stop partners as approved by the NWPA WDB
• Assist in defining roles and responsibilities of partners required for the MOU
• Ensure the center is in compliance with all Federal, State, WIOA, and NWPA WDB policies
• Maintain compliance to all federal/state accessibility requirements and related policies
• Work with the leadership team, contractor's staff, and program staff to ensure customer flow, service delivery and data management are effective and efficient
• Provide positive vision for required changes during program operation
• Facilitate monthly direct reports to provide to the Director
• Maintain accurate tracking information, which includes providing the Director sufficient data on performance and quality
• Ensure program participants are given high quality customer service
• Coordinate and participate in meetings with the WDB and prepare reports as required
• Represent EDSI at conferences, meetings, and targeted social functions as required
• Work under the guidance of supervisor to implement the regional vision
• Other opportunities as available
Education and Experience Requirements:
• Thorough knowledge of WIOA regulations and state policies
• Project management experience
• Experience in managing people, building and maintaining coalitions and partnerships
• Bachelor's degree in business, economics, education or human resources, or related experience in business, management, professional training, adult teaching or sales or equivalent experience preferred
• Ability to converse with a large range of professionals and demonstrate a positive, professional attitude
• Skills and experience in providing career development assistance
• Ability to prioritize tasks and document visits and contacts
• Ability to demonstrate strong verbal and written communication skills
• Ability to maintain flexibility as needs of contract or contractor require
• Knowledge of Microsoft Office programs
• Valid Driver's License and an insured automobile are required
