We are seeking an Onboarding Manager to lead the integration of high-quality customer data into our platform. This person will get data live quickly, reliably, and in a way that delivers immediate value, while strengthening our position as a leader in compensation market intelligence. This role will provide exceptional, data-quality-focused support to an assigned portfolio of customers, building early trust through transparent progress and strong cross-functional coordination, and will report to Compa's Director of Customer Activation & Success. Key Responsibilities: Own the Onboarding of Customer Data - Partner with customers to quickly and accurately map their compensation data into our global market data model, creating clarity at every step and building early trust through clean, confident execution. - Lead customers through data submission, validation, and integration with a focus on speed, quality, and transparency, so they can realize value as soon as possible. - Own the onboarding project management process end-to-end by creating mutual agreed upon timelines, setting clear expectations, and coordinating across teams to ensure a smooth, on-time launch. Optimize Our Processes - Proactively identify bottlenecks and pain points in the data onboarding journey, and drive solutions that streamline execution and accelerate time to value. - Implement scalable process improvements that increase efficiency, enhance transparency, and create a more seamless customer experience. - Maintain clear, comprehensive onboarding documentation and develop training materials that enable consistent, high-quality delivery across teams. Serve as the Conductor During Onboarding - Maintain clear, proactive communication with both customers and internal teams, keeping progress transparent and aligned at every stage. - Equip customers with the guidance and product training they need to successfully bring their data into the platform with confidence. - Coordinate cross-functionally with Compensation Analysts and Integrations Engineers to remove blockers, manage dependencies, and keep onboarding on track. - Maintain a strong grasp of all active projects; their status, risks, and priorities while also driving urgency with customers to keep projects moving forward. Minimum Qualifications: - 3+ years of experience in customer onboarding, implementation, post- sales solutions engineering, technical account management, or similar roles - Experience with CRM systems, onboarding tools, and data integration platforms - Strong problem-solving and analytical skills with proficiency in tools like Excel or Google Sheets - Clear written and verbal communication, with the ability to explain complex concepts simply - Affinity for working directly with customers in both technical and advisory capacities - Focus on continuous improvement to enhance onboarding efficiency and deliver a strong customer experience from day one - Ability to manage multiple projects and collaborate effectively across teams - Familiarity with HR technology systems and ability to quickly learn new tools - Self-starter with a strong drive to learn, improve, and operate with limited guidance Preferred Qualifications: - 5+ years of experience in customer onboarding, implementation, solutions engineering, technical account management, or similar roles - 2+ year of domain expertise in compensation and/or HR tech, to support integrations with systems such as Workday, SuccessFactors, Greenhouse and others. - Sound understanding of all elements of compensation (base, incentives, equity) and how they interact - Proficiency with AI tools such as ChatGPT, Claude, or NotebookLM, with the ability to apply them to streamline workflows and improve onboarding efficiency