Location: Minneapolis, MN As Nuvolo's On-Site Technical Account Manager, you are responsible for working onsite to ensure the technical success of our enterprise client. The key objective is gather customer feedback to improve our product and services and in the same token provide the technical solutions which enable our clients to reach their goals. As a critical resource to the end user community, the TAM will be responsible for proactive technical engagement while leading ongoing support onsite for our customer. You will be responsible for the long-term client relationship, from active management of implementation engagement through ongoing support, ensuring enterprise-wide value realization. You will act as a valued business advisor to our customer, providing customized services aligned to the customer's priorities in order to maximize the business value of their Nuvolo investment. The TAM is responsible for the overall growth, quality, and satisfaction of the customer's services relationship.
As an On-Site Technical Account Manager, you role will incude: - Developing and configuring web services in our EAM platform, built on ServiceNow
- Configurations of various EAM modules within the platform including clinical, facilities, manufacturing, security, integrated workplace management (IWMS) and portal
- Acting as EAM platform system administrator, programmer or analyst
- Working with web technologies (JAVA Script, XML, HTML, AJAX, CSS & HTTP)
- Experience with IT service management process and tool configuration and administration
- ServiceNow programming and analysis
- Glide record
- Accessing user information
- Building system security
- Client scripting and UI policies
- Graphical workflow
- Service catalog and catalog scripting
- Reference qualifiers and dependent fields
- Table and field manipulation
- Managing import sets
- Developing email notifications
- Building transform maps
- Integration of EAM platform with various third party tools and technologies
This role could be a fit for you if you bring: - Strong knowledge of SDLC methodologies such as Waterfall, Agile and Scrum
- Expert level knowledge in ServiceNow scripting and web technologies including XML, HTML, JAVA Script, AJAX, CSS, and HTTP/S
- Deep understanding of the application development lifecycle process, including requirements analysis, quality assurance, design, scheduling, implementation, issue tracking, version control and deployment
- 5+ years of experience in IT infrastructure and application development space
- 3+ years of client facing implementation or consulting experience
- ServiceNow certification (Implementation certification is preferred) and ITIL certification (Foundation certification preferred)
- Bachelor's Degree in Information Systems or related field preferred
