Job Function:
Supply Chain Engineering
Job Sub Function:
Field Service Engineering
Job Category:
Scientific/Technology
All Job Posting Locations:
Cincinnati, Ohio, United States of America, Santa Clara, California, United States of America
Job Description:
Johnson & Johnson is currently recruiting for a On-Site Service Engineerto be based fully on-site at Santa Clara, CA or Cincinnati, OH.
Purpose:
The On-site Service Engineer provides frontline technical and troubleshooting support by addressing and resolving customer needs and requests. This role involves constant interaction with internal and external customers and requires the engineer to maintain engineering systems in a "demo"-ready state for customer demonstrations. The engineer will support customer-facing service activities, documentation, and deliver metrics for engineering systems.
You will be responsible for:
- Working under the supervision of the team leader to carry out technical mechanical, electrical, and SW related service activities and duties related to maintaining our engineering robotic systems fully functional.
- Monitoring health of assigned robotic systems and report back to the team with any insights and feedback from our stakeholders.
- Executing specific tasks including processing quality documentation.
- Participating in process improvement discussions to increase team efficiency and effectiveness.
- Engaging in a continuous effort of learning and training to expand your knowledge of our robotics systems.
- Working safely in a manufacturing environment and having the ability to follow all safety and hazard requirements.
- Working with handheld and power tooling, keeping a record of tooling calibration.
Qualifications / Requirements:
- Bachelor’s degree in engineering, or related field with 2+ years of medical devices experience.
- 2+ years of experience in troubleshooting and performing HW/SW updates on medical devices.
- 1+ years of experience in documentation for technical assessment, quality and compliance.
- Previous experience using Linux (Ubuntu), running commands to perform updates.
- Strong skills using power/specialized hand tools and electronic measuring instruments.
- Expert communicator.
- Superior critical thinking skills/Problem solving aR-067920billities.
- Preferred knowledge and experience using Microsoft Suite of applications (MS Dynamics 365).
- Experience developing and maintaining relationships with external customers, co-workers and cross-functional team members.
- Experience prioritizing, organizing and managing multiple projects under supervision.
- Ability to work effectively and efficiently in a group/team environment.
- Ability to conceptualize, develop and manage timelines.
- Excellent written and oral presentation skills, proficient in speaking and writing English.
** Up to 20% domestic travel will be required (other JNJ US sites)
Required Skills:
Preferred Skills:
Analytical Reasoning, Coaching, Equipment Maintenance, Inventory Management, Lean Supply Chain Management, Organizing, Process Improvements, Product Improvements, Project Engineering, Safety-Oriented, Science, Technology, Engineering, and Math (STEM) Application, Service Request Management, Technical Troubleshooting, Technical Writing, Technologically Savvy, Work Order Management
The anticipated base pay range for this position is :
$91,000.00 - $147,200.00
Additional Description for Pay Transparency:
Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits
