Position SummaryThe Onsite Management Executive ("GM") serves as the senior AKAM representative at the property level and is responsible for the comprehensive operation, administration, and fiscal management of a condominium, cooperative, or mixed-use property. The On-Site ME ensures seamless communication between residents, staff, the Board, and AKAM leadership, driving excellence in service, compliance, and building operations. This position requires a highly organized, service-oriented professional who embodies AKAM's hospitality-driven culture and can navigate complex building operations with confidence and diplomacy.
Reports to: Managing DirectorLocation: New York, NYFLSA Status: Exempt Key ResponsibilitiesResident & Board Relations- Maintain an "open-door" policy and act as liaison between residents, owners, the Resident Manager, staff, vendors, and the Board.
- Provide exceptional customer service and timely communication, addressing inquiries and concerns with professionalism and discretion.
- Prepare and distribute comprehensive Board packages at least three (3) business days prior to scheduled meetings.
- Attend and facilitate all monthly, annual, and special Board and committee meetings.
- Lead meetings by keeping discussions focused on the agenda, ensuring follow-up and execution of action items.
- Foster positive relationships within the property and the surrounding community, representing AKAM with professionalism.
Financial Management- Accountable for all financial, business, and administrative operations of the property.
- Collaborate with AKAM's Finance Department to prepare, implement, and monitor annual operating and capital budgets.
- Review invoices, code accurately, and ensure timely processing through AvidXchange.
- Monitor arrears, coordinate collection efforts, and facilitate legal actions when necessary.
- Oversee bank accounts, reconciliations, and financial statements, ensuring accuracy and transparency.
- Support the annual audit, tax filings, insurance renewals, and capital planning processes.
- Ensure financial performance aligns with budget and report variances proactively.
Operations & Physical Plant- Conduct regular property inspections to ensure the building's condition, cleanliness, and safety meet AKAM's standards.
- Oversee the Resident Manager in implementing preventive maintenance programs, routine repairs, and emergency response procedures.
- Coordinate vendor contracts, RFPs, and project execution for capital and infrastructure improvements.
- Ensure compliance with all regulatory agencies, including DOB, HPD, FDNY, DEP, and DOHMH, taking immediate action on violations.
- Maintain property documentation including inspections, permits, and contracts through Site-Compli.
- Promote sustainability, energy efficiency, and life-safety initiatives in collaboration with internal and external partners.
Personnel Management- Supervise and develop onsite staff, including Resident Manager(s), Assistant Manager(s), and administrative personnel.
- Oversee hiring, onboarding, and ongoing training to maintain service excellence and operational consistency.
- Manage payroll, PTO, and scheduling processes through ADP within approved budgets.
- Facilitate staff reviews, development plans, and performance improvement initiatives.
- Collaborate with HR and legal counsel on labor relations, union matters, and compliance issues.
- Conduct regular team meetings and promote a culture of accountability, professionalism, and respect.
Resident Experience & Hospitality- Champion AKAM's hospitality-first service culture by ensuring the staff consistently deliver elevated, white-glove service.
- Oversee the appearance, upkeep, and functionality of resident amenities including fitness centers, lounges, and communal spaces.
- Utilize BuildingLink to enhance communication, track service requests, and improve resident engagement.
- Create proactive communication strategies to keep residents informed of building updates, projects, and community events.
- Support community-building initiatives that promote resident satisfaction and property reputation.
Compliance, Legal & Risk Management- Maintain full compliance with the property's governing documents, insurance requirements, and applicable city/state regulations.
- Coordinate with AKAM's Compliance and Risk Management departments for all filings, renewals, and audits.
- Track violations and regulatory deadlines via Site-Compli, ensuring prompt resolution and documentation.
- Ensure insurance certificates, vendor COIs, and contracts are current and properly filed.
- Attend hearings, arbitrations, or agency inspections as required.
Software & Systems ProficiencyThe General Manager is expected to be proficient or develop fluency in the following platforms to effectively manage operations and communication:
- Yardi - Financial reporting, budget tracking, and AP/AR management.
- AvidXchange - Accounts payable processing and vendor payment tracking.
- BuildingLink - Resident communication, maintenance tracking, and amenity scheduling.
- Site-Compli - Compliance management and violation tracking.
- FreshService - Internal service requests and support ticketing.
- DocuSign - Digital document workflow and signature management.
- ADP - Workforce management, payroll, and timekeeping.
- Monday.com - Project coordination and workflow tracking.
- Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) - Communication, reporting, and data analysis.
Professional Standards- Represent AKAM and the property with professionalism, integrity, and polished appearance.
- Stay informed on industry best practices, local regulations, and building management innovations.
- Uphold AKAM's mission of excellence, transparency, and hospitality-driven service.
Qualifications- Bachelor's Degree in Business Administration or related fields preferred.
- Minimum 5-7 years of experience managing luxury residential or mixed-use buildings.
- Strong leadership and team development skills.
- Proficiency in property management systems and financial reporting.
- In-depth knowledge of NYC codes, compliance agencies, and labor environments.
- Excellent communication, organization, and conflict-resolution skills.
- Ability to manage multiple priorities in a fast-paced, high-expectation environment.
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