Infios is hiring a Services Sales Lead to drive services revenue attached to the Order Management (OMS) platform. This role sits at the intersection of sales, pre-sales, and delivery: you will scope, price, and close implementation services engagements alongside OM software deals, and make sure every services commitment we sell is commercially sound and deliverable.
You will work closely with Account Executives, Solution Consultants, and Delivery leadership to convert license opportunities into fully-scoped Statements of Work - from Define-phase discovery engagements through full Design-Build-Deploy programs - and you will own a services revenue/bookings target as the primary commercial owner of services pricing, staffing assumptions, and contract terms on OM deals.
What a day in the life looks like:Deal Support & Services Attach- Partner with Account Executives on all OM opportunities to identify, scope, and position services (Define, Design, Build, Deploy, Managed Services) alongside license/subscription sales.
- Build services proposals, Level of Effort (LOE) estimates, and Statements of Work tailored to client scope, complexity, and timeline.
- Lead or co-lead client-facing services scoping sessions and discovery workshops in partnership with Solution Consulting.
- Translate Define-phase methodology (workshop plans, discovery questionnaires, fit-gap outputs) into staffing plans and priced delivery packages.
Commercial Ownership - Own pricing strategy and margin targets for services engagements; negotiate SOW and MSA commercial terms directly with clients.
- Manage services pipeline, forecasting, and bookings against quarterly and annual targets.
- Escalate and resolve commercial risk - scope creep, unfunded change, margin erosion - before contract signature.
- Coordinate with Legal and Finance on contract structuring, payment terms, and change-order processes.
RFI / RFP Response - Own the services sections of formal RFI/RFP responses: implementation methodology, staffing plans, delivery timeline, pricing models, and commercial assumptions.
- Partner with Solution Consulting to translate product fitment analysis into a credible, sellable delivery narrative for enterprise evaluations.
- Draft clarifying questions and working assumptions documents where prospect-provided requirements are incomplete, to protect delivery scope and pricing integrity.
Cross-Functional Alignment - Act as the commercial bridge between Sales, Pre-Sales, and Delivery - ensuring services proposals reflect real delivery capacity and methodology.
- Provide input to services packaging, rate cards, and standard SOW templates for the OM practice.
- Support post-sale transition, briefing the delivery team on scope, assumptions, and client context captured during the sales cycle.
What you bring to the team:Required - 7+ years in enterprise software services sales, deal desk, or services-led pre-sales, ideally in supply chain, OMS, WMS, or adjacent supply chain execution software.
- Demonstrated experience scoping and pricing implementation services (Statements of Work, LOE models, staffing plans) for enterprise clients.
- Strong commercial acumen: comfortable owning pricing, margin, and contract negotiation conversations directly with client stakeholders.
- Experience contributing to or leading formal RFI/RFP responses for enterprise software evaluations.
- Excellent written and verbal communication skills; able to produce client-facing commercial and methodology documentation independently.
Preferred - Familiarity with Order Management System (OMS) concepts: order orchestration, distributed order management, inventory visibility, store fulfillment, returns management.
- Direct experience with Infios or competitive OMS platforms (Manhattan, Blue Yonder, IBM Sterling, Fluent Commerce, Kibo).
- Background in retail, e-commerce, or B2B distribution vertical implementations.
- Experience working alongside Solution Consulting teams using structured Define-phase methodology (discovery workshops, fit-gap analysis, Solution Definition Documents).
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