Marsh McLennan

Oliver Wyman - AI Product Enablement Senior Manager

Marsh McLennan • $120K — $150K *
Dallas, TX 75217Hybrid
Business Services
8 - 10 years of experience
Reposted 1 week ago
Job Overview by Ladders

Qualifications

  • 8-10 years of experience in AI enablement or related fields
  • Demonstrated experience leading complex cross-functional initiatives
  • Hands-on experience with AI tools like custom GPTs and prompt engineering
  • Preferred experience in professional services or matrixed environments
  • Proven track record of influencing senior stakeholders and shaping operating strategies

Responsibilities

  • Lead and optimize AI Capability & Enablement operating model
  • Ensure effective coaching, triage, and standards-setting at scale
  • Design workflows for stakeholder engagement across complex environments
  • Track performance indicators to inform strategic decisions
  • Oversee AI inquiries and facilitate timely responses across teams
  • Guide users to training materials and best practices for AI usage
  • Identify patterns and unmet needs to enhance enablement effectiveness

Benefits

  • Hybrid work policy with 60% in-office attendance
  • Opportunity for career growth within a strategic AI function
  • Access to cutting-edge AI tools and technologies
  • Engagement in complex, high-impact projects
  • Collaborative work environment with senior and junior colleagues
Full Job Description
Company:
Oliver Wyman

Description:

Job Overview:

The Quotient Inside AI Product Enablement Senior Manager works closely with the Director of Product Enablement who leads the design and execution of the AI Capability & Enablement function within Quotient Inside. Operating at the intersection of Product Strategy and Product Delivery, this role translates firm-wide AI priorities into scalable enablement strategies, structured coaching, triage, experimentation, and institutional guidance.

This role serves as a senior connector between strategic intent and enterprise execution - owning operating rhythms, stakeholder alignment, prioritization, and workflow design that enable AI usage to scale responsibly and effectively across Oliver Wyman. The Senior Manager is both hands-on and highly strategic, setting a high bar for enablement quality while identifying patterns, risks, and opportunities, and converting them into improvements that strengthen adoption and impact across the organization.

Please Note: Oliver Wyman/Marsh operates a hybrid working policy of 60% in-office attendance

Key responsibilities:

Execution & Operating Model Delivery

  • Lead and continuously review the operating model for the AI Capability & Enablement function, recommending improvements to the Director of Product Enablement


  • Ensuring coaching, triage, experimentation, and standards-setting activities run effectively and at scale


  • Design, implement, and optimize structured workflows for intake, routing, escalation, prioritization, and feedback loops across a complex stakeholder environment


  • Track and interpret key performance indicators (e.g., adoption patterns, recurring use cases, response time, enablement effectiveness), using data to identify trends, drive course corrections, and inform strategic decision making


  • Establish clear operating standards, governance mechanisms, and service expectations that improve consistency, quality, and responsiveness across enablement activities


Community Engagement & Triage

  • Oversee OW channels and serve as a senior clearing house for AI questions, requests, and escalations, ensuring timely, thoughtful, and well-calibrated responses across audiences


  • Assess inbound needs, exercise judgment on priority and complexity, and route appropriately


  • Direct bugs, platform issues, and systemic pain points to formal feedback and product improvement mechanisms


  • Guide general AI usage questions to living exemplars, prompt libraries, training materials, or targeted coaching interventions


  • Connect teams tackling similar use cases across Oliver Wyman and Marsh to accelerate reuse, consistency, and institutional learning


  • Maintain credibility, clarity, and professionalism in high-frequency interaction with senior and junior colleagues, while influencing effective behaviors and responsible AI usage


Coaching & AI Experimentation

  • Lead AI coaching through office hours, working sessions, and 1:1 support with colleagues who reach out via feedback channels, with particular focus on high-value, ambiguous, or strategically important use cases


  • Advise colleagues on translating ambiguous business problems into AI-solvable opportunities and practical workflows that drive measurable impact


  • Conduct and guide hands-on experimentation with AI tools, including:


  • Meta-prompting refinement


  • Custom GPT configuration


  • Workflow prototyping


  • For high-value or repeatable problems, lead sessions that build colleague capability and judgment - teaching approach, decision logic, and scalable methods rather than simply delivering final outputs


  • Identify opportunities to elevate experimentation into repeatable practices, playbooks, and standards that can be adopted more broadly across the firm


Pattern Capture & Institutional Learning

  • Identify recurring patterns, unmet needs, and emerging opportunities across user requests, use cases, and adoption behaviors


  • Synthesize insights into reusable artifacts (living exemplars, blog posts, short demos, structured guides, playbooks) that improve consistency and enable broader self-service


  • Translate frontline learning into strategic recommendations for Product Strategy and the Director of AI Product Enablement, helping shape priorities, standards, and roadmap decisions


  • Proactively surface cross-cutting themes, risks, and opportunities that can improve enterprise AI enablement effectiveness across teams and workflows


Stakeholder Coordination & Project Leadership

  • Lead complex enablement initiatives from scoping through execution and adoption (e.g., rollout of new prompting standards, custom GPT playbooks, adoption pilots, enablement governance mechanisms)


  • Coordinate and influence cross-functional contributors across Product Strategy, Design, Training & Comms, and platform teams to ensure alignment, accountability, and high-quality delivery


  • Act as a senior thought partner to stakeholders across the organization, balancing strategic priorities with user needs and operational realities


  • Manage competing demands across initiatives, making clear trade-offs and recommendations to maximize organizational impact


Experience Required:

  • 8-10 years of experience in AI enablement, digital delivery, product operations, project management, or related roles.
  • Demonstrated experience leading complex cross-functional initiatives with multiple stakeholders, defined deliverables, and measurable outcomes
  • Hands-on experience working with AI tools and workflows (e.g., custom GPTs, prompt engineering, AI assistants), with the ability to translate experimentation into scalable enablement approaches
  • Experience operating in professional services or similarly complex, matrixed environments preferred
  • Experience influencing senior stakeholders and shaping operating models, standards, or adoption strategies preferred


Skills & Attributes:

  • Highly structured operator with strong project leadership, facilitation, and coaching skills


  • Fluent in AI experimentation (meta-prompting, workflow testing, custom GPT exploration) and able to apply judgment to complex or ambiguous use cases


  • Strong stakeholder management, communication, and influencing skills across a range of seniority levels


  • Analytical and strategic thinker capable of identifying patterns, synthesizing insights, and converting learning into scalable action


  • End-user obsessed and committed to practical, enterprise-level impact


  • Comfortable balancing independence with alignment to strategic direction, while exercising sound judgment in fast-moving environments


  • Able to lead through ambiguity, manage competing priorities, and establish clarity for others


  • Demonstrated ability to raise standards, improve ways of working, and model high-quality enablement for colleagues and partners


About Marsh McLennan

Marsh McLennan Careers

Join the exceptional team at Marsh McLennan, a global leader in professional services, offering unparalleled job opportunities in insurance, risk management, and consultancy. As the company propels forward, it invites dedicated professionals to contribute to a culture of innovation, leadership, and growth.

Work You’ll Do

At Marsh McLennan, you will engage with complex challenges that push the boundaries of your skills and knowledge. Our team thrives on diversity and the shared goal of delivering impactful solutions to our clients worldwide. By joining us, you will be part of a culture that values diversity training and leadership development, ensuring every team member is equipped for success.

Explore Professional Growth

Marsh McLennan is committed to the professional growth of its employees. Whether you are seeking a position that offers a path to leadership or looking for robust internship programs to kickstart your career, Marsh McLennan provides the resources and global platform to propel your ambitions into achievements. Our benefits package is designed to support the well-being and continuous professional development of all staff, from entry-level to senior leadership roles.

Innovative Work Environment

Our company is at the forefront of industry innovation. The collaboration between experienced professionals and fresh talent generates dynamic solutions that keep Marsh McLennan at the cutting edge of the industry. Our team is encouraged to lead with creativity and embrace new ideas, driving the company’s legacy of pioneering industry-first solutions.

Join Our Team

Marsh McLennan is hiring! Explore the multitude of job opportunities on our careers page, from strategic advisory roles to operational excellence positions. We look for passionate, curious, and solution-driven team players. Enhance your career with Marsh McLennan, where your skills will be honed through challenging projects and high-impact strategies.

Networking and Career Advancement

Networking at Marsh McLennan opens doors to enriching connections and countless opportunities within the industry. Our professionals benefit from an environment that fosters networking through events, professional groups, and collaborative projects. With Marsh McLennan, career advancement is not just a possibility—it is an expectation.

Prepare for Your Interview

Ready to apply? Make sure your resume highlights your most relevant experiences and skills tailored to the position you are applying for. Our interview process is designed to understand your capabilities and fit with our team’s goals and values. Prepare to discuss how your background, experiences, and professional aspirations align with the opportunities at Marsh McLennan.

Stay Connected

Keep up to date with the latest from Marsh McLennan: - **Career Insights**: Gain insider perspectives and industry-leading insights through our careers blog. - **Job Alert Emails**: Personalize your subscription to receive job alerts and the latest news tailored to your preferences. Discover the rewarding career opportunities awaiting at Marsh McLennan, where your professional journey is just the beginning. Join us in shaping a future defined by insight, integrity, and innovation.
Learn more about Marsh McLennan
Size
83,000 employees
Market Cap
$82.6 billion
Industry
Finance & Insurance
Net Income
$2 billion
Founded
1914
5 Year Trend
+8.5%
Revenue
$17.2 billion
NASDAQ
MMC
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Marsh McLennan

More Business Services Jobs

Find similar Oliver Wyman - AI Product Enablement Senior Manager jobs:

NationwideDallas, TX