Salary: $58,854.00 - $105,978.00 Annually
Location : Richland County, SC
Job Type: FTE - Full-Time
Job Number: 193397
Agency: Department of Public Safety
Opening Date: 09/29/2026
Closing Date: 10/6/2026 11:59 PM Eastern
Residency Requirement: No
Class Code:: AH40
Position Number::
Normal Work Schedule:: Monday - Friday (8:30 - 5:00)
Pay Grade: GEN09
Hiring Range - Min.: $84,280.00
Hiring Range - Max.: $84,280.00

Job Responsibilities
Serves as a South Carolina Department of Public Safety (SCDPS) senior liaison between law enforcement operations, leadership, and IT resources to identify operational challenges and develop effective technology solutions. This position supervises support personnel, providing oversight, coordination, and performance management for the team's technical support activities. Conducts field visits to Troops, Regions, and other operational locations to obtain firsthand information on technology needs, system performance, workflow challenges, and user experience, and analyzes field feedback and operational data to develop and coordinate improvements.
Serves as a technical expert and senior resource for law enforcement technology. Travels to SCDPS Troops, Regions, and other operational locations to meet directly with personnel and obtain firsthand accounts of information technology issues, operational challenges, system limitations, and technology needs. Observes technology use and business processes in the field to identify issues that may not be apparent through traditional helpdesk, email, or remote reporting.
Supervises support personnel, providing oversight, coordination, and performance management for the team's technical support activities.
Engages with personnel at all levels to gather feedback regarding law enforcement technology systems, applications, equipment, connectivity, workflow, and user experience. Serves as a primary resource in the identification and resolution of complex issues by documenting problems, evaluating their operational impact, and coordinating appropriate follow-up, process improvements, and recommendations to agency leadership.
Coordinates the creation, maintenance, and delivery of training and skill-development programs for law enforcement technology. Develops and provides user guides, quick reference sheets, and other training materials for various law enforcement applications, using electronic, virtual, print, and in-person formats to improve staff understanding and effective use of technology.

Performs other duties as assigned.
Minimum and Additional Requirements
State Minimum Requirements -
A bachelor's degree and relevant program experience, or an acceptable equivalent combination of education and experience.

Agency Minimum Requirements -
A high school diploma and experience in telecommunication and case management systems utilized by the South Carolina Department of Public Safety. A degree in a related field may be substituted for the required experience on a year-for-year basis. Must possess a Class I Law Enforcement certification. Must possess a minimum of five (5) years of Class 1 law enforcement experience as well as the following agency minimum requirements:
Additional Requirements:
Must have knowledge of the agency's law enforcement processes and systems and other information systems and technologies.
Must have knowledge of the agency's mission, programs and objectives.
Must be able to interpret and apply rules and regulations.
Must be able to make presentations and prepare reports, interact with agency staff to obtain information on use, issues, and new requirements for law enforcement computing systems.
Required to maintain Class 1 law enforcement certification.
Must have knowledge of law enforcement rules, regulations, policies and procedures.
Must be skilled in the law enforcement specific operational equipment.
Must be able to utilize independent judgement and maintain high level of confidentiality as it relates to sensitive issues within the agency.
Additional Comments
This position works under limited supervision.

This position is required to work with law enforcement officers during nights, weekends, and must work law enforcement duties during designated states of emergencies.
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
01

The responses you provide to these Supplemental Questions, along with your application, will be used to determine whether you meet the minimum qualification requirements. Failure to provide sufficient detailed information may result in your application being rejected. Any misrepresentation or omission may result in your disqualification from employment and/or termination. When applying for this position, you must thoroughly complete the Education and Work Experience sections of your application, as well as the Supplemental Questions. You are required to include your entire work history, listing all jobs you have held. For former jobs that are most closely related to the position you are applying for, you must provide a fuller, more detailed description of your duties and responsibilities. You may not submit a resume in place of completing the Education, Work History, and Supplemental Questions sections. By submitting your application, you acknowledge that you have read, understand, and agree with all of the above.

• Yes
• No

02

I understand that prior to employment being offered by the South Carolina Department of Public Safety (SCDPS), my personal identifying information will be used to conduct a criminal records investigation and a comprehensive driving history review. Furthermore, I understand that if I accept employment with SCDPS, my fingerprints will be collected and submitted to the South Carolina Law Enforcement Division (SLED) to conduct a final criminal records investigation on my first day of employment.

• Yes
• No

03

Please select the highest education level completed.

• High School
• Some College or Certificate
• Associate's Degree
• Bachelor's Degree or higher
• None of the above

04

Are you currently certified as a Class 1 law enforcement officer and have at least five (5) years of law enforcement experience?

• Yes
• No

05

Describe your law enforcement experience as it is relevant to this position.
06

If offered this position, are you willing to accept the non-negotiable salary of $84,280?

• Yes
• No

07

How did you find out about this position?

• State Government Website (careers.sc.gov)
• Career Fair
• Social Media
• Friend
• SCDPS Employee
• Other

08

If you answered SCDPS Employee, please list the employee's full name if possible. If you answered other, please indicate how you found out about this position.
Required Question