As an Offer Quality Leader, you will champion quality excellence throughout the entire offer lifecycle, ensuring an outstanding customer experience while driving continuous improvement, risk management, and product quality performance. Acting as the voice of the customer, you will partner with global teams across engineering, manufacturing, supply chain, marketing, and customer support to deliver high-quality, reliable solutions that meet customer expectations.

What Will You Do?

Drive Offer Quality Performance

• Own quality performance for assigned offers across marketing, design, manufacturing, supply chain, and customer support.
• Define annual quality objectives and improvement roadmaps, ensuring effective execution and measurable results.
• Monitor quality performance through customer feedback, complaint data, manufacturing quality metrics, supplier performance, and field data.

Enhance Customer Experience

• Lead the technical complaint analysis process, ensuring timely investigation, resolution, and communication.
• Drive containment activities, including Business Risk Escalations and Expert Assessments, to protect customers and the business.
• Represent the customer throughout the Product Evolution Process, ensuring quality impacts and risks are properly assessed.

Lead Continuous Improvement & Risk Management

• Drive resolution and prevention of quality issues using 8D, Lean Six Sigma, and root cause analysis methodologies.
• Establish and oversee surveillance plans to identify trends, risks, and opportunities for improvement.
• Conduct risk assessments for non-conforming products and quality incidents, making decisions related to shipment holds, delivery stops, and derogations when required.
• Ensure compliance with Schneider Electric quality processes, standards, and governance frameworks while promoting a culture of continuous improvement.

What Will Help You Succeed?

• Master's degree in Engineering, Quality Management, Operations, or a related field.
• 5+ years of experience in quality, manufacturing, engineering, or operational excellence.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Ability to influence and collaborate effectively within a global, multicultural, matrix organization.
• Lean Six Sigma Black Belt certification is a plus.

Success Measures

• Customer Experience Performance
• Offer Quality Performance
• Delivery Performance
• Complaint & Escalation Management Effectiveness
• Warranty Cost Reduction
• Cost of Non-Quality Reduction

Career Growth

This role offers pathways into Project Quality Management, Plant CS&Q Leadership, Offer Quality Expert/Master Black Belt, Line of Business CS&Q Leadership, Marketing Offer Management, Field Service Management, and Customer Support

Leadership.

Join us in driving quality excellence and creating exceptional customer experiences worldwide.

Bring your quality leadership expertise to a team that's ready to welcome you - apply today!

For this U.S. based position, the expected pay range is USD 142,400 - USD 213,600 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.

Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.

Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.

Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.

Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.