OverviewJob Skills / RequirementsDistinguishing Characteristics:- Full profit & loss responsibility for the ODP Department.
- Collaborate with recruitment resources to ensure effective roster management for existing, upcoming, and special project accounts.
- Ability to provide detailed cost breakdowns and pricing for new and existing accounts.
- Develop operational plans for clients, including intelligence gathering, patrol strategies, and technology integration.
- Implement effective scheduling strategies and oversight to ensure client shifts are filled and contingency plans are in place.
- Conduct regular site inspections and client visits for field oversight.
Essential Functions:- Ensure the delivery of high-quality customer service through regular contact with clients; evaluate service quality and initiate corrective action as necessary.
- Analyze operational and financial indicators to continuously improve P4 performance; ensure profitable operations with full profit and loss accountability.
- Guide and support ODP Managers/Supervisors in maintaining a consistent focus on high-quality customer service and profitable business retention; review office audits and direct the development and implementation of corrective actions.
- Coach and develop ODP Managers/Supervisors, ensuring they have well-qualified individuals who are properly trained to carry out the company's mission.
- Direct the implementation of best demonstrated industry and company practices.
- Assist in business plan and budget development; monitor progress against short- and long-term business objectives.
- Evaluate industry and business trends for potential impact and growth opportunities.
- Provide direction to staff on business development priorities and key sales actions; assist clients in understanding the full range of company products and services; negotiate client contracts.
- Maintain a positive professional environment in full compliance with applicable laws, regulations, policies, and procedures; ensure staff members understand and comply with these standards.
- Authorize appropriate expenditures, including equipment, supplies, advertising, and vehicles.
- Implement and provide input to P4 Executives on initiatives; promptly and effectively resolve legal, financial, human resources, and administrative issues.
- Work with ODP Managers/Supervisors to ensure that accounts receivable goals and expectations are met.Perform additional functions, duties, and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.
Education/Experience:- Bachelor's degree and/or 10 or more years of experience in law enforcement with 5 or more years in a supervisory capacity.
- Experience within the security industry, business management, and security supervision.
- Experience developing operational plans on a project basis ranging from small to large deployments.
- Certified Protection Professional (CPP) designation is desirable.
Competencies (as demonstrated through experience, training, and/or testing):- Law enforcement background as highlighted in the previous section.
- In-depth knowledge of security operations.
- Success in business development, administration, and human resources management.
- Skill in performing financial analysis and promoting legal and ethical practices.
- Proficiency with personal computers and spreadsheet software.
- Strategic thinking and the ability to synthesize business/financial data and develop innovative solutions.
- Excellent planning, organizing, and leadership skills.
- Strong oral and written communication skills, including executive-level presentations.
- Strong customer service and service delivery orientation.
- Strong interpersonal skills with the ability to interact effectively at various social levels and across diverse cultures.
- Ability to be an effective leader and member of project teams.
- Initiative and ability to achieve results.
Education Requirements (All) GED or High School Diploma
Additional Information / BenefitsBenefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Holidays
This is a
Full-Time position
1st Shift.
