Bachelor's degree or 10+ years in law enforcement, including 5+ years in a supervisory role.
Experience in the security industry and business management.
Ability to develop operational plans for varying project sizes.
Certified Protection Professional (CPP) designation preferred.
Responsibilities
Oversee profit and loss for the ODP Department.
Collaborate to manage recruitment for various accounts.
Develop and implement operational plans, including technology integration.
Monitor service quality and take corrective actions as needed.
Guide ODP Managers/Supervisors to maintain service excellence and profitability.
Evaluate industry trends for growth opportunities.
Negotiate client contracts and assist in understanding service offerings.
Benefits
Paid Holidays
Dental Insurance
Paid Vacation
Vision Insurance
Medical Insurance
Life Insurance
Full Job Description
Job Details
Distinguishing Characteristics:
Full profit & loss responsibility for the ODP Department.
Collaborate with recruitment resources to ensure effective roster management for existing, upcoming, and special project accounts.
Ability to provide detailed cost breakdowns and pricing for new and existing accounts.
Develop operational plans for clients, including intelligence gathering, patrol strategies, and technology integration.
Implement effective scheduling strategies and oversight to ensure client shifts are filled and contingency plans are in place.
Conduct regular site inspections and client visits for field oversight.
Essential Functions:
Ensure the delivery of high-quality customer service through regular contact with clients; evaluate service quality and initiate corrective action as necessary.
Analyze operational and financial indicators to continuously improve P4 performance; ensure profitable operations with full profit and loss accountability.
Guide and support ODP Managers/Supervisors in maintaining a consistent focus on high-quality customer service and profitable business retention; review office audits and direct the development and implementation of corrective actions.
Coach and develop ODP Managers/Supervisors, ensuring they have well-qualified individuals who are properly trained to carry out the company's mission.
Direct the implementation of best demonstrated industry and company practices.
Assist in business plan and budget development; monitor progress against short- and long-term business objectives.
Evaluate industry and business trends for potential impact and growth opportunities.
Provide direction to staff on business development priorities and key sales actions; assist clients in understanding the full range of company products and services; negotiate client contracts.
Maintain a positive professional environment in full compliance with applicable laws, regulations, policies, and procedures; ensure staff members understand and comply with these standards.
Authorize appropriate expenditures, including equipment, supplies, advertising, and vehicles.
Implement and provide input to P4 Executives on initiatives; promptly and effectively resolve legal, financial, human resources, and administrative issues.
Work with ODP Managers/Supervisors to ensure that accounts receivable goals and expectations are met.Perform additional functions, duties, and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.
Education/Experience:
Bachelor's degree and/or 10 or more years of experience in law enforcement with 5 or more years in a supervisory capacity.
Experience within the security industry, business management, and security supervision.
Experience developing operational plans on a project basis ranging from small to large deployments.
Certified Protection Professional (CPP) designation is desirable.
Competencies (as demonstrated through experience, training, and/or testing):
Law enforcement background as highlighted in the previous section.
In-depth knowledge of security operations.
Success in business development, administration, and human resources management.
Skill in performing financial analysis and promoting legal and ethical practices.
Proficiency with personal computers and spreadsheet software.
Strategic thinking and the ability to synthesize business/financial data and develop innovative solutions.
Excellent planning, organizing, and leadership skills.
Strong oral and written communication skills, including executive-level presentations.
Strong customer service and service delivery orientation.
Strong interpersonal skills with the ability to interact effectively at various social levels and across diverse cultures.
Ability to be an effective leader and member of project teams.
