OverviewAs our Oculoplastics Team Lead, you will serve as the Lead Technician for the Oculoplastic Technician/Scribe team. Your main responsibilities will be to ensure that all patent testing is appropriately scheduled, performed and documented, all supplies ordered, and physician clinic appointments are scheduled correctly.
Responsibilities- Performs patient work-ups, as required by most senior level clinical staff, as needed
- Answer patient questions and telephone inquiries, but not limited to attaining resolutions to patient problems
- Act as surgeon scribe
- Assist with office procedures, injections, and other clinical procedures as needed
- Determine which patient should be taken next from the waiting room to be seen
- Maintain a smooth flow of patients
- Maintain inventory levels of all clinic supplies and materials for the team; order all supplies when needed
- Follow up on insurance verifications/auth status as needed
- Look ahead at provider schedules and make adjustments as needed
- Provide back-up support to other technicians
- Assist in the development of training materials for technician staff
- Participate in training of new oculoplastic techs and scribes
- Act as a resource to tech/scribe team members
- Perform other tasks as required
Qualifications- Certified COA or COT preferred.
- Experience in supervision of clinical operations preferred.
- Working knowledge of all aspects regarding ophthalmic care.
- Demonstrated skills in motivating and training professional staff
- Minimum of 1 year working as an/a OA/Scribe in Oculoplastics specialty preferred
- Excellent communications skills, written and oral.
- Ability to manage multiples projects simultaneously.
- Personal, empathetic with patients' needs
- Well organized with attention-to-detail
- Demonstrated computer literacy
- Ability work as a team member and practice teamwork
- Ability to train and mentor other technicians/scribes and assist in their ongoing development.
- Availability to travel to all BDP clinics, including Flagstaff
Benefits & PerksYour health, happiness and your future matters! At AVP, we offer everything from medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(k), paid holidays, PTO, Sick Time, opportunity for growth, and much more!
