Sr OCM Delivery LeadJob Level: W2T Consultant
Job Location: Hybrid onsite Tuesday to Thursday in West Loop
Travel Expectations: No Travel
Job Classification: Temporary (W2T) Contractor
In this role, you will: - Lead organizational design efforts supporting ServiceNow-enabled process transformation.
- Assess current-state operating models, team structures, governance, and service delivery processes.
- Design future-state organizational structures, interaction models, RACI frameworks, and role definitions.
- Partner with executive stakeholders to align organizational changes with business objectives and target operating models.
- Conduct stakeholder impact assessments and develop strategies to accelerate adoption.
- Lead change management deliverables including communications, engagement plans, readiness assessments, and leadership alignment activities.
- Facilitate workshops with senior leaders to define service management processes, decision rights, and organizational accountability.
- Work closely with ServiceNow product owners, process owners, HR, and PMO teams to ensure organizational changes are embedded into the solution design.
- Establish and track adoption metrics, organizational effectiveness measures, and business readiness KPIs.
- Create executive-level presentations and recommendations for steering committees and leadership teams.
Who You Are: - 10+ years of experience in Organizational Design, Change Management, Business Transformation, or Operating Model Design.
- Proven experience supporting large-scale ServiceNow transformations, ITSM, IT Operations, or Enterprise Service Management initiatives.
- Strong expertise in organization design methodologies, workforce transition planning, and operating model development.
- Experience defining future-state roles, capabilities, governance structures, and service delivery models.
- Exceptional executive presence, communication, and facilitation skills.
- Ability to influence senior leaders and drive consensus across complex stakeholder groups.
- Experience leading change initiatives in highly matrixed, global organizations.
Total Rewards:We proudly offer competitive compensation, and a comprehensive and well-rounded benefits package for full-time employees that have been designed to nourish your well-being. Benefits offered include health, dental & vision coverage, 401(k) with company match, life insurance, self-managed PTO, paid holidays, parental leave, and other unique incentives that celebrate your accomplishments. We also offer access to many voluntary benefits such as Flexible Spending Accounts, Critical Illness, Hospital Indemnity, Legal Services, as well as discounts on home, auto and pet insurance
- Remote and Hybrid Work
- Time Off When You Need It
- Benefits That Flex
- Professional Development
While benefits eligibility may vary for roles that are non full-time, we provide unique opportunities for growth, skill development, and more. Regardless of your role, you'll be part of a collaborative environment where every team member contributes to our shared success.
