What you will doThe Customer Business Supervisor is part of our Building Technologies & Solutions business with Johnson Controls. This position will be working onsite at a local customer location managing the day to day operations of their facilities. Oversee the contract, supervise that employees are performing according to expectations, and escalate accordingly any inconsistencies to the site business manager, execute all tactical activities as it relates to assigned projects. Ideal candidate will be a seasoned professional with strong knowledge of the HVAC industry. Experience in facilities or any type of management role.
This is a technical/tactical supervisory position reporting directly to the Operations & Maintenance Business Manager, this position doesn't have any direct reports. The supervisor works very closely with the Business Manager in identifying potential cost reductions opportunities, and is responsible for the implementation of such initiatives. This role will be dedicated to a specific customer and will be daily onsite not based out of a JCI office.
How you will do it- Responsible for meeting customer satisfaction objectives and ensuring account team meets procedural requirements for compliance with business delivery, quality, safety, human resources and health standards.
- Works very closely with the JCI team to execute operational plans, provides coaching and mentoring as appropriate to other members of the team.
- Partners with JCI sales and ops management teams.
- Participates in contract renewal efforts and promotes expansion of contract scope.
What we look for- High School or equivalent.
- Ten years of HVAC/Facilities experience/or a parallel industry.
- Two years of leadership experience.
- Technical ability to program and develop graphic display of controls.
- Demonstrated ability to communicate effectively with internal and external customers
- Operations knowledge of disciplines in Engineering, sales and manufacturing.
- Must be able to pass background requirements needed to support this customer.
Preferred- Ten plus years of experience in the HVAC industry.
- Five years of leadership experience.
HIRING SALARY RANGE: $76,000-105,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.
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