Job Details

This role is in support of Cencora's patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment.

Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.

• Plans and manages complex care coordination cases and activities to support timely patient access, treatment progression, and continuity of care.
• Conducts assessments, supports care planning, and facilitates transitions of care that address clinical, social, and access barriers affecting patient outcomes.
• Coordinates with providers, pharmacies, payers, and internal partners to resolve access barriers, align next steps, and maintain case continuity.
• Analyzes case trends, recurring issues, and workflow patterns to identify root causes and recommend process improvements.
• Develops and refines job aids, care coordination templates, and documentation standards to improve consistency and reduce rework.
• Guides less experienced team members on complex case handling, escalation practices, and documentation expectations.

Education:

• Bachelor's degree in nursing, social work, health sciences, public health, healthcare administration, or a related field, or equivalent experience required.

Work Experience:

• 4+ years of experience in care management, case management, clinical support, patient services, or a related field required.

Certifications:

• Certification in case management, care coordination, clinical specialty, or equivalent preferred.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Salary Range*

$55,002 CAD - 109,901 CAD

This posting is intended to fill an existing vacancy for our Nurse Case Manager role.

Affiliated Companies:
Affiliated Companies: Innomar Strategies