The responsibilities of this job include, but are not limited to the following:

• Acting as a resource for Nurse Care Managers; ensuring timely resolution for patient inquiries and concerns;
• Monitoring and reviewing medical records while providing ongoing verbal and written feedback to staff; identifying, preparing, and maintaining documentation within the department to ensure appropriate job performance by staff as directed by the VBC Nursing Manager;
• Ensuring staff adhere to work schedules in order to meet NCM department coverage benchmarks and contract requirements;
• Assisting the VBC Nursing Manager with annual staff performance evaluations;
• Maintaining documentation of current licensure and credentialing of mandatory training (e.g., ACLS, CPR, Code Drill, etc.);
• Assisting with interviewing and training staff;
• Assisting with Telehealth as needed;
• Assisting VBC department leadership with drafting memos, notices, or emails as needed to facilitate ongoing departmental communication and continuing education;
• Meeting regularly with the VBC Nursing Manager.
• Ensuring that staff comply with HIPAA regulations and all Patient First policies and procedures;
• Ensuring that documentation completed by staff in patients’ medical records is complete, concise, comprehensive, and understandable as well as meets Patient First and NCM documentation standards;
• Completing other duties as assigned;
• Maintaining a high level of confidentiality;
• Demonstrating ability to multitask and work effectively and independently;
• Demonstrating flexibility to work extended hours, evenings, and weekends as needed.

Minimum education and professional requirements include, but are not limited to, the following:

• Must be a minimum of 18 years of age;
• Must be a Registered Nurse (RN);
• Eligible to be licensed in all states in which Patient First operates;
• Minimum of 2 years employment in a clinical capacity with Patient First preferred;
• Minimum of 2 years of supervisory experience in medical/surgical, urgent care, emergency, critical care nursing, or care management preferred;
• Previous experience in care management outreach calls preferred;
• Strong professional clinical nursing knowledge;
• Exceptional listening, problem solving, and critical thinking skills;
• Computer knowledge and experience with Microsoft Word and Excel;
• Ability to sit or stand for an extended period of time (possibly 4 to 8 hours at a time);
• Ability to manage objectives and deadlines within a team-oriented environment;
• Ability to primarily work at the Richmond Administrative Offices.

Salary Range: $36.50 - $50.50, depending on experience.

Benefits and Other Compensation:

• Health, Dental and Vision insurance for employees and dependents
• Disability, Life and Long Term care insurance
• Employee Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer match)
• Paid Annual Leave, Volunteer Time Off Pay, Bereavement Leave, Emergency Leave Bank
• Overtime Pay, Holiday Pay, Double time compensation for all holidays worked
• Discounted medical treatment at any Patient First location for employees and immediate family

Bonuses include:     

- Recruitment bonus