Job DetailsResponsibilities
- Manages patient access operations to support accurate intake, coverage verification, and timely service initiation.
- Leads daily workflow execution across health system patient access activities.
- Oversees resolution of access barriers that affect authorization, eligibility, and financial clearance outcomes.
- Monitors operational metrics to identify service gaps and support process improvement.
- Coordinates cross-functional escalations with reimbursement, care coordination, and provider-facing teams.
- Leads training, coaching, and performance management for patient access staff.
#LI-AT2
Education:
- Bachelor's degree in business administration, healthcare administration, pharmacy, public health, life sciences, operations management, or a related field, or equivalent experience required.
- Certification in service management, process improvement, project management, customer relationship management systems, or patient support operation preferred.
Experience:
- 5+ years of experience in patient services, customer operations, case management, reimbursement support, access support, healthcare service delivery, or a related field required.
- 2+ years of experience in a management capacity required.
What Cencora offersWe provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
Full time
Salary Range*81,428 - 131,428 CAD
This posting is intended to fill an existing vacancy for our Manager, Patient Support & Services role.
Affiliated Companies:Affiliated Companies: Innomar Strategies
