DescriptionWe're seeking a Registered Nurse-level Field-Based Account Manager who takes initiative, solves problems proactively, and builds strong relationships. In this role, you'll be the main link between our closed-door pharmacy and the long-term care communities we serve. You'll ensure exceptional service through regular site visits, staff training, and smooth implementation of pharmacy technology, keeping communication clear between our pharmacy and client teams. If you're motivated by connections, driven to improve outcomes, and committed to quality care, we'd love to hear from you.
Location: Field-Based - Massachusetts Region
Salary : $100,000 per year (Salary Based on Experience) + Substantial Mileage Reimbursement
Schedule: Monday - Friday, Day Working Hours
Travel Requirement: 70% + (Travel Reimbursement Provided)
Transportation: This role requires a valid driver's license and valid car insurance
Reports To: Account Management Leadership Team
What We Offer:
- Comprehensive Medical, Dental and Vision Insurance (as low as $13.73/pay)
- Free Virtual Care - Telemedicine
- Flexible Spending and Health Saving Accounts
- Substantial PTO Offering in Year One, with an Increase After Your First Year
- Travel Mileage Reimbursement
- 401k with company match
- Referral Bonuses
- Life Insurance
- Pet Insurance
- Legal Insurance
- Make a difference in the lives of others!
- We are growing and that means more opportunities
Key Responsibilities:
- Conduct regular site visits to monitor service quality, address client needs, and build strong relationships.
- Partner with facility and corporate leaders to ensure satisfaction, retention, and effective communication.
- Lead meetings, calls, and training sessions (virtual or on-site) to support staff education and share pharmacy updates.
- Oversee new facility onboarding and transitions, including setup, training, and operational support.
- Support adoption of pharmacy technology tools and troubleshoot issues as needed.
- Document visits, client interactions, and follow-up actions in line with company guidelines.
- Collaborate with pharmacy leadership and internal teams to resolve issues and maintain high service standards.
- Maintain compliance with Clarest's Code of Conduct and all regulatory and reporting requirements.
Qualifications:
- Must have an active RN license in good standing
- Strong working knowledge of Long-Term Care operations and workflows required
- At least 3 years of relevant experience in Account Management (preferred)
- Must possess a valid driver's license in good standing and active car insurance
Skills + Abilities:
- Must be able to communicate clearly and effectively, both verbally and in writing, with facility staff an d internal teams
- Ability to motivate and lead teams, as well as develop and implement training materials for community/facility staff
- D emonstrated ability to identify issues, investigate concerns, and develop and implement solutions
- Strong customer service orientation with the ability to manage customer relationships, resolve complaint s and ensure satisfaction
- A bility to lift up to 40 lbs. , drive, and travel up to 70% of the time
