Group/DivisionThe KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Job Description/Preferred QualificationsGroup/DivisionThe KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Responsibilities:- Gain a systems engineering level knowledge of highly sophisticated, groundbreaking wafer inspection systems. Including the image processing servers, wafer stage, vibration isolation, motion control, opto-mechanical and Automated Wafer handling subject areas
- Support external and internal customers in the operation, installation, upgrade, diagnosis, repair and application of systems
- Respond to situations where first-line support has failed to resolve problems by providing written plans of action by e-mail or hands-on assistance at customer sites in the Asia, USA and Europe
- Write technical reports to communicate issues, analysis, technical assessments, system status, and engineering recommendations
- Implement and supervise progress of the NPI/Sustaining work tasks. This will include Diagnostic improvements, software feature requirements development, training plans and documentation planning and contribution
- Work closely with Engineering teams, attending concept and design reviews to provide feedback on serviceability of new designs and potential improvements
- Drive small projects in matrix environment
Minimum Qualifications- Bachelor's Degree in Engineering, Physics, IT/Software/Networking, Electronics, Optics, Mechanical, Software or related technical field and two (2) years of proven experience
- Hands-on experience building, operating, and solving problems for KLA Inspection systems
- Knowledge of servers, electrical and mechanical systems, and/or motion control
- Person who will thrive in this job is interested in technology, human factors, business, driving improvements, and enjoys communicating and building working relationships
- Knowledge or experience with industry standard problem solving methodologies and models
- Results oriented, looking for challenges, and driven to excel
- Quick grasp of technical information
- Motivated by helping others succeed, enjoys instructing, fixing, working with groups of people, and explaining sophisticated things as simply as possible
- Flexibility to quickly adapt to dynamic environment (Adjust between program tasks and service team needs)
- Availability for travel both domestically and internationally up to 10-20%
Base Pay Range: $85,600.00 - $145,500.00 Annually
Primary Location: USA-NJ-Totowa-KLA
KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.
Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
