Flexsteel Industries

NOC Analyst

Flexsteel Industries • $73K — $91K *
US-AnywhereRemote in United States
Telecommunications & Hardware
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Hands-on knowledge of optical test equipment (OTDR, ONT, Redlight, OLTS, etc.)
  • Exceptional written and verbal communication skills
  • Strong attention to detail
  • Ability to multitask under pressure while maintaining professionalism
  • Deep understanding of Layer 1/2/3 protocols: DWDM, Sonet/SDH, VLAN, Spanning Tree, MPLS, OSPF, and BGP
  • Experience with network monitoring and ITSM platforms
  • Capacity to read GIS maps, engineering drawings, and route schematics.

Responsibilities

  • Proactively monitor core network systems and regional fiber optics using centralized management tools.
  • Identify and react to network alarms through various communication methods.
  • Create, update, and close tickets within ITSM platforms.
  • Execute triage procedures as per SOP/MOP, considering event severity and escalation needs.
  • Act as the primary contact for outage notifications, providing updates to stakeholders.
  • Track hardware replacements and mobilize repair teams when necessary.
  • Support service improvement initiatives and generate status reports for the team.

Benefits

  • Remote work opportunity from anywhere in the US.
  • Engagement with cutting-edge optical network technologies.
  • Experience in a high-pressure, fast-paced operational environment.
  • Opportunity to enhance skills in ITIL and network management.
Full Job Description
About the Opportunity

DMI, LLC is seeking a NOC Analyst to join us. The NOC Analyst provides 24x7 monitoring support for the city-wide optical network environment. The role is responsible for monitoring and responding to network faults/outages, identifying faults/incidents, creating tickets for each event, and notifying all customers and key leadership personnel. The Analyst will adhere to all Standard Operating Procedures and Methods of Procedures in accordance with service level agreements (SLAs) in an ITIL-based format.

Duties and Responsibilities:
  • Proactively monitor core network systems, regional fiber optics, and active/passive hardware via centralized management tools for live alarms.
  • Identify and react to all network alarms via monitoring tools/systems, customer ticket generation, and phone/email/text/direct message matters.
  • Ticket creation/update/closure within the ITSM platform(s).
  • Execute triage procedures per SOP/MOP, following event severity, impact, and escalation requirements.
  • Act as the primary source of information and notification for all outages/events, providing clear status updates to internal departments, customers/end users, partners and vendors.
  • Track hardware replacements, fiber cut(s)/degradations, and mobilized repair teams and field operations.
  • Support continual service improvement along with procedure improvements.
  • Generate necessary information, reports, and status updates as needed and for handover to incoming team members.


Qualifications

Required Skills & Certifications:
  • In depth or hands-on knowledge of optical test equipment (OTDR, ONT, Redlight, OLTS, etc).
  • Exceptional written and verbal communication skills
  • Attention to detail
  • Able to work with a multi-tasking aptitude under high-pressure scenarios while maintaining customer-facing professionalism
  • In-depth understanding of Layer 1/2/3 protocols including DWDM, Sonet/SDH, VLAN, Spanning Tree, MPLS, OSPF, and BGP
  • Experience with network monitoring systems and ticketing/ITSM platforms
  • Ability to read and understand GIS Maps, engineering drawings and route schematics

Preferred Skills & Certifications:
  • Cisco, Nokia, Ciena, or other primary fiber optic/network equipment manufacturer certification(s)
  • Familiarity with BICSI Standards
  • Experience in a government support role
  • ITIL v4/v5 certification

Citizenship Status Required: No Restrictions

Physical Requirements: None required for this position

Location: Remote, US

Work Arrangement:
  • Must be able to work rotating shifts, weekends, holidays, and overnight schedules
  • Must have prior experience in a 24 x 7 operations/engineering environment


Minimum Salary Rate

$73,492

Median Salary Rate

$91,865

About Flexsteel Industries

Flexsteel Industries, Inc. is a leading designer, manufacturer, importer, and marketer of quality upholstered and wood furniture for residential, recreational vehicle, office, hospitality, and healthcare markets. The company's products are sold through a network of retailers, designers, and online channels across the United States and Canada. Flexsteel Industries was founded in 1893 and is headquartered in Dubuque, Iowa.
Learn more about Flexsteel Industries
Size
665 employees
Market Cap
$81 million
Industry
Retail & Consumer Goods
Net Income
-$18.6 million
Founded
1893
5 Year Trend
+3%
Revenue
$387.9 million
NASDAQ
FLXS
* Ladders Estimates

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