nLogic

NL-25-036 IT Technician

nLogic$80K — $120K *
Information Technology
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • Active Secret security clearance required
  • Master's degree with 10+ years experience or Bachelor's with 12+ years
  • Advanced degrees in technical fields preferred
  • Advanced certifications related to job responsibilities preferred

Responsibilities

  • Provide second-tier support for PC, server, and mainframe applications
  • Resolve issues first-tier help desk cannot handle
  • Collaborate with network services and software engineering to restore service
  • Simulate user problems to diagnose operating difficulties
  • Recommend modifications to improve user experience
  • Maintain up-to-date technical skills in the field

Benefits

  • Full-time position
  • Onsite work at Fort Novosel, AL
  • Collaboration opportunities with multiple technical teams
  • Potential for professional growth and advanced training in technology advancements
Full Job Description
n Logic is seeking an IT Technician for a proposal in the Fort Novosel, AL area.

Responsibilities and Duties Include:
  • Responsible for providing second-tier support to end-users for PC, server, mainframe applications, and hardware
  • Handles problems that the first-tier of help desk support is unable to resolve
  • May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems
  • Simulates or recreates user problems to resolve operating difficulties
  • Recommend systems modifications to reduce user problems
  • Maintains currency and highest level of technical skill in field of expertise

Required Skills and Experience:
  • Active Secret security clearance is required
  • Master's degree with 10+ years of related experience or a bachelor's degree with 12+ years of related experience

Preferred Skills and Experience:
  • Advanced degrees in related technical fields
  • Advanced certifications related to the responsibilities listed above

Candidate must be a U.S. Citizen. This position requires a SECRET Security Clearance. This is a full-time position that is fully onsite located at Fort Novosel, AL.

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