Job Description - We are seeking an experienced NICE CXone Development Lead who can provide hands-on technical leadership, solution design, and delivery ownership on the NICE CXone platform. The role requires deep expertise in CXone configuration, IVR/Studio development, WFM/WEM, integrations, and AI-enabled CX features, along with the ability to mentor teams and drive best practices across complex contact center implementations. Key Responsibilities • Own technical architecture, detailed design, and development on the NICE CXone platform • Act as hands-on SME and technical lead, contributing directly to configuration, scripting, and solution build • Design and deliver end-to-end CXone solutions including:IVR / Studio call flows, Omnichannel workflows. CRM-embedded agent experiences • Define and drive technology roadmaps aligned with NICE best practices for scalability, performance, and security • Work closely with business, architects, and delivery teams to understand requirements and design target-state solutions • Lead integration design and implementation, including CRM screen pops and REST-based integrations • Conduct code/configuration reviews to ensure quality, maintainability, and security • Coach and mentor developers; provide technical guidance across the team • Contribute to architecture plans, estimates, and delivery timelines • Support change and release initiatives related to CXone platform enhancements Must-Have Skills & Experience • 6+ years of experience in CCaaS platforms, with strong focus on NICE CXone • 5+ years of hands-on experience with: NICE IVR / Studio scripting, WFM / WEM • Reports and dashboards • JavaScript / scripting within CXone • Experience with CRM-embedded CXone agent, screen pop, and customer journey integration • 2+ years of hands-on experience with REST/API-based CRM integrations • Strong understanding of AI/ML capabilities within NICE CXone and AI-led CX use cases • NICE Advanced Certifications (preferred) • Strong knowledge of Agile delivery, Jira, and Scrum • Excellent communication, documentation, and presentation skills The base compensation range for this role in the posted location is:90000 to 120000 Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: • Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave • Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) • Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) • Life and disability insurance • Employee assistance programs • Other benefits as provided by local policy and eligibility