Motorola Solutions

NG911 On-site System Manager (Federal)

Motorola Solutions$90K — $120K *
US-AnywhereRemote in California, US
Telecommunications & Hardware
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Strong written and oral communication skills in English.
  • Proficient in interpersonal communication and problem-solving.
  • Ability to manage stressful situations and troubleshoot critical issues.
  • Knowledge of Analog and Digital Telephony systems.
  • Microsoft MCSE certification or equivalent experience.
  • Cisco CCNA certification or related experience.
  • Experience with Windows Server 2008/2012 and Windows 7/10 configurations.
  • Familiarity with Linux/UNIX technical support.

Responsibilities

  • Be present on-site at USMC bases in California and Yuma, AZ as needed.
  • Provide remote and on-site support for USMC 911 & CAD systems.
  • Oversee daily operations to fulfill MSI's contractual commitments.
  • Manage and enhance relationships with local service partners and customers.
  • Ensure high levels of customer satisfaction and compliance with response commitment.
  • Coordinate and procure internal resources as necessary.
  • Diagnose system failures and manage emergency service escalations.

Benefits

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!
Full Job Description
Department Overview
The Federal Command Center Software Services (CCSW) Field Service Operations department provides on-site support for NG911 Public Safety Answering Points and CAD (Computer Aided Dispatch) systems. Job tasks include but are not limited to implementation, maintenance and support of 911 call taking and dispatch solutions, and CAD solutions. This department works with DevOps, Engineering and Technical Support to accomplish assigned tasks. Our employees enjoy the mental challenge of the diversity of technologies supported within the team.
Job Description

This position will be dedicated to the USMC 911 & CAD systems in Southern California and Yuma, AZ. The role will be responsible for on-site testing and on-going management of the system.

The On-site System Manager role will assist in the delivery of MSI contractual support agreements by coordinating with and assisting the various existing on-site support models in-person and remotely, and by enhancing MSI's role in providing additional services and product/support satisfaction for the customer.

The System Manager will provide advanced technical support of Public Safety software solutions in a fast-paced environment and will be an escalation point for complex trouble tickets. Must have strong knowledge of desktop support, networking (router and switch configuration & troubleshooting), telephony hardware, Telco knowledge, supporting software applications, and diagnosing complex system architectures. Must be a diligent researcher, troubleshooting and reproducing issues to resolution. Must be capable of installing server hardware/OS, troubleshooting system infrastructure, and application architecture. Must have flawless people skills and is comfortable working with base leadership in maintaining the installed system and resolving outstanding issues that arise.

The System Manager responsibilities include but are not limited to:
  • Be on-site at the USMC bases in California and Yuma, AZ as needed.
  • Support remotely and on-site various USMC 911 & CAD systems within the US.
  • Manage and lead day-to-day activities in meeting MSI's contractual commitments.
  • Manage and lead our relationship with the local service partner
  • Manage and lead our relationship with the customer
  • Ensure that customer satisfaction goals are met both internally and with the customer.
  • Procure and coordinate any internal resources that maybe needed
  • Ensures compliance with response/restoration time commitment
  • Remotely diagnose system failure and facilitate call management as applicable
  • Manage Emergency Service efforts and escalation procedures


Qualifications:
  • Strong written and oral communication skills. (Fluent in English, oral and written)
  • Strong soft skills, interpersonal communication, and problem-solving skills.
  • Ability to handle stressful situations & troubleshoot critical issues while maintaining effective communication with Customer and Motorola Management
  • Working knowledge of Analog and Digital Telephony
  • Microsoft MCSE or equivalent experience
  • Cisco CCNA certifications or related experience
  • In depth installation, configuration and troubleshooting experience for Windows Server 2008, 2012, Windows 7, Windows 10 Operating Systems
  • Experience with Windows Domain architecture/ integration / Active Directory
  • Experience in providing Linux/UNIX technical support to customers
  • Experience with troubleshooting various server/desktop hardware related issues
  • Experience with Servers (Dell and HP)
  • Experience troubleshooting LAN/WAN
  • Experience with VOIP applications
  • Experience troubleshooting 3rd party application integration


Preferred Skills:
  • Vesta 9-1-1 and FLEX CAD product line expertise
  • Experience with VMware virtualization suites
  • Experience with Cloud Technologies (Azure or AWS)
  • Experience with Computer Telephony Integration (CTI) Applications
  • Familiarity with CAD integrations including Records Management Systems (RMS), Mobile Data Terminals (MDTs), 911 call handling systems, and GIS/mapping services.
  • Experience with database related technology and administration (MySql or SQL Server)
  • Experience with firewalls and security related applications
  • Experience with GIS applications


Travel up to 50% as required by the program.

Target Base Salary Range: $90,000 - $120,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-CR1

#LI-REMOTE

Basic Requirements

  • High School diploma, or Associates, or Bachelor's degree in Computer Science, Information Systems, or Technology, OR 4+ years of work experience in resolving customer technical issues required.
  • Must be able to obtain a background clearance as required by our government customers.
  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.


Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!


About Motorola Solutions

Motorola provides products, technologies, and services for mobile, wireline digital communication, information, and entertainment applications. Its product portfolio includes smartphones operating on the Android operating system, feature phones, media tablet devices, wireless accessories, and more. Its range of smartphone products includes the Moto X first generation, Moto X second generation, Moto G first generation, Moto G second generation, and more. It is also the manufacturer of Moto 360, a smartwatch that provides services such as notifications, updates, and other related features. It also provides monitors, cordless phones, applications, and accessories such as cases, wireless headsets, wireless speakers, and more. In addition, it provides multimedia content, including video, voice, messaging, and cloud-based and Internet-based applications and services to multiple screens such as mobile devices, televisions, media tablets, and personal computers. Its Medios service platform enables service providers to deliver content on devices. Motorola is based in Chicago, Illinois. It primarily sells its products in the United States, China, Brazil, and Singapore. Motorola currently operates as a subsidiary of Google Inc.

Motorola Solutions Careers

Join the dynamic team at Motorola Solutions today and be part of a company renowned for its relentless innovation, leadership in technology, and a commitment to professional excellence. As a global leader in communications and electronics, Motorola Solutions offers unparalleled job opportunities designed to empower your career growth and development. Work You’ll Do At Motorola Solutions, you will collaborate with a diverse team of experts who are at the forefront of technological innovation and public safety solutions. Our work impacts lives, ensuring safety and security for communities around the world. You will be part of a culture that values diversity, equity, and inclusion, and where every team member’s contribution is valued. Lead in Innovation and Technology Motorola Solutions is not just about radios and hardware; we are at the cutting edge of software solutions, AI, and data analytics. By joining our team, you will work on groundbreaking projects that redefine how public safety communicates in the digital age. Your work will help develop smart solutions that keep people safe and businesses thriving. Grow Your Career With Motorola Solutions, your career trajectory is boundless. We offer a variety of professional development and leadership training programs to help you hone your skills and advance within the company. From internships to full-time positions, Motorola Solutions is committed to nurturing talent and fostering an environment where innovation thrives. Benefits and Culture Our employees enjoy a competitive package of benefits that supports their life and well-being. These include health, vision, and dental insurance, employee assistance programs, and flexible working arrangements. At Motorola Solutions, we believe in maintaining a work-life balance that fosters both personal and professional growth. Join Our Team Explore the numerous employment opportunities at Motorola Solutions. Whether you are a seasoned professional or a recent graduate, we have positions ranging from engineering to marketing, sales to project management. We are hiring individuals who are passionate, curious, and ready to drive change. Networking and Professional Development Motorola Solutions values networking and connections within the industry. We encourage our employees to engage in various professional groups and forums to enhance their networking skills and industry knowledge. This engagement is pivotal in fostering a collaborative environment and sparking innovation within our teams. Internship Programs Our internship programs offer a robust introduction to the world of public safety solutions and communications technology. Interns at Motorola Solutions gain hands-on experience, working alongside seasoned professionals and participating in projects that make real-world impacts. Stay Connected Join the Motorola Solutions career community to stay updated on new job openings, company news, and industry developments. Tailor your job search with our career tools and get tips on crafting the perfect resume and acing your interview. Search Motorola Solutions Jobs Ready to start your journey with Motorola Solutions? Search open positions that match your skills and interests. We are looking for individuals who are driven, creative, and ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Motorola Solutions.
Learn more about Motorola Solutions
Size
18,700 employees
Market Cap
$42.7 billion
Industry
Net Income
$949 million
Founded
1928
5 Year Trend
+6.2%
Revenue
$7.4 billion
NASDAQ

Similar Jobs

More Jobs at Motorola Solutions

More Telecommunications & Hardware Jobs

Find similar NG911 On-site System Manager (Federal) jobs: