Job Title: Next Generation 9-1-1 (NG-911) PSAP Voice Engineer
Clearance Required: SECRET (Active or ability to obtain)
Location: Ft. Belvoir, Virginia / Telework
Position Type: Full-time - Contingent upon contract award
Overview:
enGenius is seeking an NG-911 PSAP Voice Engineer to provide technical leadership for the engineering and modernization of voice infrastructure supporting Army Public Safety Answering Points under the Product Director Base Emergency Communication System, including Voice over IP (VoIP), Session Initiation Protocol (SIP), Session Border Controller, and ESINet architecture.
This position is responsible for sustaining current voice systems while supporting their migration to modern, interoperable NG-911 voice services, and coordinates directly with cybersecurity and integration teams to ensure compliance with Army and DoW standards.
Key Responsibilities:
- Provide engineering support for NG-911 voice infrastructure modernization, including GIS/LIS data integration for accurate 911 call routing and handling.
- Support system implementation, integration, and testing of voice infrastructure to ensure interoperability with CAD, CHE, and LMR systems.
- Provide subject matter expertise on VoIP, SIP, Session Border Controllers, and enterprise voice architecture for public safety systems including troubleshooting call routing and quality issues that have real operational consequences.
- Coordinate with cybersecurity personnel to ensure voice systems comply with Army and DoW cybersecurity regulations.
Minimum Education
Bachelor's Degree in Telecommunications, Engineering, Computer Science, Information Technology, or a related technical discipline.
Minimum Experience
Twelve (12) years supporting enterprise voice systems, telecommunications engineering, VoIP, SIP, ESINet, NG-911, or similar public safety communications environments.
Required Qualifications / Technologies
- Cisco Collaboration
- Ribbon
- Oracle Session Border Controller (SBC)
- Session Initiation Protocol (SIP)
- Voice over Internet Protocol (VoIP)
- ESINet implementation
- NENA standards
