We are hiring a New Practice Opening Manager to bring each new practice to life operationally: from an empty shell to a fully running practice with trained teams, working systems, and a great first-day experience. This is a **hands-on, high-ownership** role for someone who thrives in fast-paced, ambiguous, service-oriented environments. You'll coordinate across dozens of details, partners, and timelines - and make it look seamless. **What You'll Do** **Lead Operational Setup for All New Practices** - Oversee the planning and execution of multiple veterinary practice openings across the country, ensuring adherence to project timelines, budget considerations, and quality standards. - Ensure each new practice is operationally ready on day one - equipment, supplies, systems, workflows, inventory, staffing partnership, and training. - Own the operational launch plan from site turnover to ~90 days post-opening. **Run Cross-Functional Launch Project Management** - Coordinate with design & construction, procurement, IT, facilities, people operations, medical, and marketing to align on timelines and milestones. - Lead weekly NPO meetings, maintain documentation and playbooks, track tasks, and escalate risks early. - Be the operational owner of launch day readiness. **Lead On-Site Setup and Early Operations Support** - Take charge of the site setup week for new locations, coordinating with local teams as needed to ensure seamless training and efficient operations. - Travel to new practices for setup week(s), training support, and go-live. - Troubleshoot operational issues quickly to ensure smooth workflows during the first member visits. - Provide ongoing support in the first 30-90 days as the practice stabilizes. **Manage Procurement, Equipment, and Site Readiness** - Oversee opening procurement in partnership with construction, operations, and vendors. - Coordinate supply and small equipment delivery, installation, testing, and issue resolution. - Ensure all practice spaces are set up to Small Door standards (clean, on-brand, functional, and efficient). - Collaborate with our Medical teams to ensure that all practice openings comply with local, state, and federal regulations. **Coordinate Local Launch Marketing Execution** - Partner with Growth/Marketing to manage and execute pre-opening strategy to hit membership targets prior to opening - Operationalize local outreach, signage, activation events, partnerships, and opening promotions. - Ensure the practice team is aligned on launch expectations and ready to deliver a consistent member experience. **Support Mature Practices Between Openings** - During slower NPO periods, support central ops and practice teams with: - Inventory setup, product data cleanup, and ordering discipline. - Process rollouts and training refreshers. - Operational experience improvements and small-scale special projects. **Who you are** - 5+ years of experience in operations, facilities, project management, or new location openings within a multi-site business. - Proven experience opening new locations, practices, or brick-and-mortar facilities, with responsibility for coordinating vendors, stakeholders, and timelines from planning through launch. - Highly organized and detail-oriented, with exceptional project management skills and the ability to manage multiple priorities in a fast-paced environment. - Hands-on, resourceful operator who enjoys solving problems on the ground and doing whatever it takes to ensure a successful opening. - Strong communicator and relationship builder who can effectively partner across teams, vendors, and field operations. - Self-starter with a high degree of ownership, willingness to travel extensively, and excitement about helping scale a growing business. **What you'll get** - Competitive salary - Equity ownership - Health, dental + vision insurance - 401K benefits with company match - Upward mobility and growth opportunities - Generous paid-time off, parental leave, and company wide holidays - Commuter benefits, Subsidized Health & Wellness benefits, and more! - Discounted veterinary care for your loved ones - An opportunity to make a real impact on the people around you - A collaborative group of people who live our core values and have your back