Cognizant

Network Voice Support Specialist

Cognizant$75K — $95K *
Telecommunications & Hardware
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of network support experience with a strong voice systems background
  • Proficient in Cisco Call Manager (CUCM) administration
  • Familiar with Cisco SmartNet support processes
  • Experienced in troubleshooting IP telephony systems
  • Knowledge of Microsoft Teams voice/telephony migration
  • Skilled in ISP coordination and WAN troubleshooting
  • Excellent communication and incident management abilities

Responsibilities

  • Administer the Cisco Call Manager (CUCM) application
  • Support physical repairs for IP and analog phones
  • Coordinate hardware replacements with Cisco SmartNet
  • Monitor voicemail services and fiber connections
  • Oversee in-house wiring and manage cabling teams
  • Assess sites for Microsoft Teams voice migration
  • Provide Level 1 and Level 2 support for network and voice incidents

Benefits

  • 100% onsite location in Winston Salem, NC
  • Support for Microsoft Teams voice migration
  • In-depth experience with Cisco and voice systems
  • Development opportunities with incident management
  • Networking with ISP and connectivity solutions experts
Full Job Description
Network Voice Support Specialist

Location :- Winston Salem NC ( 100% Onsite )

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Cognizant is seeking a Network Support Specialist with strong voice and end-user services experience to support site. This role covers IP telephony, Call Manager administration, Cisco SmartNet support, ISP coordination, and the planned Microsoft Teams voice migration.

Key Responsibilities

Voice systems & IP telephony
• Maintain and administer the Cisco Call Manager (CUCM) application
• Support physical break-fix for all existing IP phones and analog phones across the site
• Coordinate with Cisco for SmartNet hardware replacements and support cases
• Monitor and support voicemail services and fiber connectivity
• Oversee in-house wiring needs and coordinate with designated third-party cabling teams

Microsoft Teams migration support
• Assess and document sites are in scope for Microsoft Teams voice migration
• Support the migration from legacy IP phones to Microsoft Teams at applicable sites
• Identify sites retaining legacy phone infrastructure and maintain continuity of service
• Coordinate with BAT's IT and vendor teams during cutover activities

ISP & connectivity
• Serve as the primary liaison with Internet Service Provider (ISP)
• Troubleshoot WAN connectivity issues and escalate to ISP where required
• Monitor site-level network connectivity and report issues to the CTS Team Lead

End-user support
• Provide Level 1 and Level 2 support for end-user network and voice incidents
• Manage incident resolution for all voice and connectivity tickets .
• Coordinate with end-users and site contacts for scheduled maintenance activities

Must-Have Requirements
• 5+ years network support experience with strong voice systems background
• Cisco Call Manager (CUCM) administration experience
• Cisco SmartNet support process familiarity
• IP telephony troubleshooting - IP phones, analog gateways, dial plans
• Microsoft Teams voice/telephony experience (Direct Routing or Calling Plans)
• ISP coordination and WAN troubleshooting experience
• Strong end-user communication and incident management skills

Nice-to-Have
• CCNA Voice or equivalent certification
• Experience with voicemail platforms (Unity Connection or similar)
• Structured cabling and in-house wiring supervision experience
• ServiceNow or similar ITSM ticketing system experience

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

About Cognizant

TriZetto is Powering Integrated Healthcare Management. With technology solutions touching more than half the U.S. population today, TriZetto is uniquely positioned to drive the convergence of core benefit administration, care management and constituent engagement. TriZetto provides premier information technology solutions that enable payers and other constituents in the healthcare supply chain to improve the coordination of benefits and care for healthcare consumers.

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Learn more about Cognizant
Size
340,400 employees
Market Cap
$28.7 billion
Industry
Net Income
$1.3 billion
Founded
1994
5 Year Trend
+6.5%
Revenue
$16.6 billion
NASDAQ

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