JOB SUMMARY: Under the general supervision of the Manager, Network Support Services and Lead Network Engineer and in collaboration with IT Department Management, technical Enterprise Architect and Information Security Office, provides support and maintenance for a large enterprise LAN and WAN to achieve 24x7, high availability for business critical voice, video and data services. Identify and troubleshoot network issues at various layers of the OSI model, reports issues and resolutions to IT management. Configuration and administration of network hardware and software that includes but is no limited to routers, switches, voice and video gateways, VoIP servers, load balancers, monitoring tools and firewalls. Reviews network performance and trending tools to ensure optimal network activity. Interfaces with customers and provides training, solutions and resolution for their network issues. MINIMUM QUALIFICATIONS: Associate's Degree (Note that 4 years of work experience may be substituted for the Associates degree educational requirement) 1 year of experience Familiarity and experience with voice over IP (VoIP) technologies Familiarity and Experience with Cisco LAN and WAN hardware, Cisco IOS Knowledge of data copper (Cat5/5E/6) and fiber optic cabling standards Familiarity and experience with Ethernet protocols and topologies Must be able to participate in an on-call rotation PREFERRED QUALIFICATIONS: Bachelor's Degree 3 years of experience Certified: CCNA Route/Switch (P) Certified: CCNA Voice (P) The current salary range for this position is $34.14 to $46.94 Rady Children's Hospital is committed to compensation that is externally competitive and internally equitable. We demonstrate this commitment by conducting regular market reviews to remain competitive with organizations of similar size in the nonprofit, healthcare sector. The range listed above does not represent the full salary range for the position but is the expected hiring range for qualified candidates. Compensation decisions consider a variety of factors including experience, education, licensure, unique skillsets, organizational need, and internal equity. This posting will remain open from the "date posted" until the hiring manager has determined there is a sufficient applicant pool or until the position is filled.