Description
Summary
Individual supports the U.S Air Force and Navy under the Joint Range Technical Services Contract at Edwards Air Force Base, better known as J-Tech II. A Systems Administrator III evaluates system specifications, configures system, establishes standards, ensures hardware / software compatibility and maintains workstations and MS Windows Operating Systems for stable performance.
Essential Duties and Responsibilities
• Perform System & Network Administration that includes the deployment and administration of classified remote access networks. This includes the full lifecycle of user account management, from creation and initial login support (password changes, email configuration, and network share mapping) to the eventual decommissioning of accounts. Manages user account permissions and access controls on the enterprise network through the IAO Express system.
• Performs design, installation, configuration and maintenance of primarily MS Windows server and client systems ensuring operational capability and stability, system security, integrity of access controls, backup and disaster recovery operations.
• Experience with Asset Lifecycle Management with responsibility for the deployment, maintenance, and decommissioning of all organizational IT hardware and software. This includes the physical installation of workstations (Linux & Windows OS), uninterruptible power supplies (UPS), and associated structured cabling. Duties also involve coordinating with external entities for the management of infrastructure beyond our direct responsibility, such as enterprise network switches, and assisting in the IT asset procurement process.
• Complete compliance & documentation by conducting regular, systematic inventories of all hardware and software assets to ensure adherence to compliance standards. Develops and maintains comprehensive technical documentation for standard operating procedures (SOPs) within the team.
• Provide technical support and troubleshooting support and preventative maintenance for audio-visual (AV) systems in both classified and unclassified meeting environments. Manages the workflow of IT support issues through the helpdesk ticketing system, from initial reporting to resolution.
• Specifies network requirements, monitors LAN performance, troubleshoots networking hardware and ensures systems are working properly according to specifications and parameters.
• Organizes and secures directory structure, performs routine account updates and maintenance, assists / trains staff members in configuration and utilization of department resources.
• Knowledgeable in network security procedures, best practices, and implementation.
• Exercises discretion and independent judgement in representing and/or resolving matters of significance on behalf of the customer.
• Individual reports to an exempt onsite manager responsible for the IT Support Team operations.
• There is occasional lifting (up to 50 pounds), constant sitting and use of a computer terminal as well constant use of sight abilities while writing, reviewing, and editing documents, constant use of speech/hearing abilities for communication, and constant mental alertness.
Required Qualifications
• Associates or higher degree in Computer/Information Technology, or equivalent academic/technical training.
• Possess 7 years related experience or combination of experience in computer system basics and/or related areas of expertise.
• Must possess and apply a broad knowledge of principles, practices and procedures in computer science, graphics, and information systems.
• Employee is expected to routinely cross fields in the completion of somewhat difficult and varied assignments.
• Candidate must possess excellent customer service and appropriate interpersonal skills, with the ability to work independently and within structured guidelines.
• Must possess verbal and written communication skills sufficient to permit interaction with other employees as well as taking work direction from Senior Systems Administrators or Supervisors.
• Requires limited to no supervision.
• Individual must have a broad working knowledge and experience with Microsoft Office applications, e.g., Outlook, Word, PowerPoint, Excel, etc.
• Ability to obtain CompTIA Security + Certification within 6 months.
• Must be able to successfully pass the required drug test.
• SECRET Security Clearance (required).
• Must be able to obtain and maintain a DoD security clearance up to Top Secret with Special Access.
Desired Qualifications
• Bachelor's Degree in Computer/Information Technology
• Top Secret Security Clearance.
Pay Range
$94,800.00 Annually to $153,800.00 Annually
