Network Support Engineer L2

Iron Service Global

$88K — $105K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 6-12 years of IT infrastructure project management or coordination experience
  • Proficiency in deploying IT network infrastructure (routers, switches, firewalls, and wireless)
  • Strong communication, presentation, and stakeholder engagement skills
  • Preferred certifications: ITIL and PMP
  • Ability to work onsite at customer location in the Bay Area
  • Experience in infrastructure and networking domain implementations
  • Flexible in working US shifts and accommodating other time zones.

Responsibilities

  • Provide project management services for network deployments
  • Plan resources and allocate tasks effectively
  • Track project progress and provide regular updates
  • Manage project schedules and communicate risks to stakeholders
  • Develop Standard Operating Procedures (SOP) and Method of Procedures (MOP) based on project needs
  • Coordinate project reviews and ensure follow-up on action items
  • Create and maintain accurate project schedules and status reports

Benefits

  • Opportunity to work onsite in a collaborative environment
  • Exposure to cutting-edge infrastructure technologies
  • Engagement with diverse stakeholders in a dynamic work setting
  • Flexibility to adapt work hours based on project demands
Full Job Description
Job Description:
  • 6-12 Years of IT infrastructure project management/coordination experience
  • End-to-end IT Network infra deployment experience (Router, Switches, firewall, wireless etc).
  • Good in Communication, presentation, and Stakeholder engagement.
  • ITIL, PMP certification will be preferred.
  • Onsite Role at Customer location in Bay area.
  • Shift timing would be US shift and willing to accommodate other timezones occasionally based on project needs.
  • Infrastructure Project Management/Coordination.
  • Experience in implementing Infrastructure and Networking domains.
  • Provide Project Management services for Network deployments, including:
  • Resource planning
  • Task allocation and planning
  • Regular project tracking and updates
  • Manage project schedules, identifying risks and clearly communicating them to project stakeholders.
  • Build SOP and MOP as per the project requirements
  • Study Infrastructure deployment procedures and discuss with TPMs/PgM/Planners
  • Schedules and coordinates project reviews and follows up on assigned actions. Create and maintain project schedules and status reports
  • Revise documents as new issues arise and coordinate in CAPA creation
  • Create and update BoM (Bill of materials) per project requirements
  • Update workflows/dashboards and assign bugs as needed to Infrastructure TPMs

Mandatory Skills
  • IT Infra project management/ coordination experience
  • Excellent communication
  • Good team Player


Mandatory Skills

Data Center Operations/Server & Network Hardware/Routers, Switches & Firewalls/Structured Cabling & Fiber/Hardware Installation & Troubleshooting/Incident & Project Management

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