Network Specialist II - IP Core Assurance

LifeWorks, Inc. • $70K — $120K *
Calgary, AB T1Y 7M8In-Person
Telecommunications & Hardware
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • University degree in Engineering, Computer Science, or a technology equivalent.
  • 3+ years in ticket-based network operations or IP Core assurance.
  • Strong IP troubleshooting skills in various network types.
  • Ability to coach, create training materials, and elevate team engagement.
  • Excellent problem-solving skills with attention to detail.
  • Exceptional written and verbal communication skills.
  • Ability to adapt quickly in changing environments.

Responsibilities

  • Support assurance activities to maintain network reliability.
  • Develop creative solutions to enhance processes and productivity.
  • Drive critical network initiatives from inception to execution.
  • Apply innovative problem-solving using automation and AIOps.
  • Identify and implement opportunities for automation to improve efficiency.
  • Collaborate with vendors and stakeholders to deploy network deliverables.
  • Participate in incident management and support rapid resolution.

Benefits

  • Comprehensive total rewards package including salary and bonuses.
  • Minimum 3 weeks of vacation and flexible benefits plan.
  • Option for flexible work arrangements: in-office, virtual, or hybrid.
  • Company matched pension and share purchase programs.
  • Opportunities to engage with and give back to local communities.
  • Career growth and ongoing professional development opportunities.
Full Job Description
Description

What you'll do

  • Support assurance activities for IP Core elements and services, investigating and resolving issues to maintain network reliability and stability
  • Proactively bring expertise and creative solutions to improving processes, team effectiveness, and productivity
  • Demonstrate Technical Project Ownership by driving critical network initiatives from conception to execution, demonstrating decisive technical judgment to keep projects moving forward
  • Apply Innovative Problem-solving by leveraging systematic troubleshooting methodologies and automation & AIOps to ideate rapid, effective solutions for complex network challenges
  • Identify opportunities for automating processes, reducing manual work, dispatches, ticket volume, and alarm noise to drive outstanding experiences and operational efficiency
  • Foster Cross-Functional Alignment by partnering with vendors, peer teams, and business stakeholders to seamlessly develop and deploy operational network and strategic system deliverables
  • Participate in incident bridges, work with vendors on incidents, and handle weekday escalation requests to support rapid issue resolution
  • Drive Capability Building & Growth by equipping operational teams with high-impact technical training, fostering peer development, and cultivating the specialized methodologies needed to navigate transformations
  • Establish strong feedback and continuous improvement loops with the teams to drive the right balance between financial outcomes, customer experience and team member success


Qualifications

What you bring

  • University degree in Engineering, Computer Science, or a technology equivalent.
  • Three or more years of experience in ticket based network operations, IP Core assurance, or related IP technical support functions
  • Strong IP troubleshooting skills across core, distribution, aggregation and access networks, with the ability to support issue resolution in a fast-paced environment
  • You are talented at coaching and inspiring others, creating training materials, leading training sessions, supporting knowledge transfer activities, and elevating team engagement
  • You are highly skilled in problem-solving and attention to detail when investigating complex network issues
  • You have been commended for your excellence in communications (clear, concise and influential) and can work effectively across teams to support technical discussions
  • Expert written and verbal communicator with an obsessive eye for quality, demonstrated through your strong documentation skills and ability to develop, maintain, and update procedures and knowledge resources
  • You are able to learn quickly from success or failure, apply sound judgement, and adapt to new tools, technologies, and processes while navigating through change, ambiguity, and high pressure environments


Great-to-haves

  • Vendor certifications (e.g., Cisco, Juniper)
  • Experience with network automation tools or scripting languages (e.g., Python, Ansible)
  • Familiarity with alarm management or noise reduction initiatives
  • Background and/or past work experience in telecommunications, data centre, network, corporate security, or systems operations areas


Location: Calgary, BC, Lower Mainland

Salary Range: $70,000-$120,000

Performance Bonus or Sales Incentive Plan: 12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:
  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more ...


Job Type: This is for a current vacancy

About LifeWorks, Inc.

LifeWorks, Inc. Careers

Joining LifeWorks, Inc. presents an unparalleled opportunity to become part of a leading team dedicated to professional growth and innovation in the industry. LifeWorks, Inc. is renowned for its commitment to excellence and a culture that fosters diversity and leadership.

Explore Job Opportunities

LifeWorks, Inc. offers a variety of job opportunities that cater to a range of skills and professional interests. Whether seeking an entry-level position or a more senior role, LifeWorks, Inc. provides a platform for career advancement and personal development.

Internship Programs

Embark on a professional journey with LifeWorks, Inc. through its dynamic internship programs. These opportunities allow individuals to gain hands-on experience, enhance their resumes, and develop essential skills in a real-world setting. Internships at LifeWorks, Inc. are a stepping stone to full-time employment and a flourishing career.

Professional Growth and Benefits

LifeWorks, Inc. is dedicated to the professional growth of its team members, offering extensive training and development programs. Employees enjoy comprehensive benefits that support both their professional and personal lives, ensuring a well-rounded employment experience.

Inclusive Culture and Diversity

The company prides itself on a workplace culture rooted in diversity and inclusion. LifeWorks, Inc. believes that a diverse team inspires innovation and enhances problem-solving capabilities. Through diversity training and inclusive hiring practices, LifeWorks, Inc. ensures that all team members have the opportunity to contribute and succeed.

Networking and Leadership Development

LifeWorks, Inc. encourages its employees to engage in networking and leadership development activities. These initiatives are designed to build strong professional networks and develop the leadership skills necessary for career advancement within the company.

Innovation at LifeWorks, Inc.

At the forefront of innovation, LifeWorks, Inc. continually seeks to implement cutting-edge solutions and services. The team at LifeWorks, Inc. is composed of dedicated professionals who bring creativity and expertise to every project, driving the company's success in a competitive market.

Hiring Process

The hiring process at LifeWorks, Inc. is designed to identify and attract top talent. Candidates undergo a thorough interview process that assesses their skills, cultural fit, and potential for growth within the company. LifeWorks, Inc. values transparency and communication, ensuring that all applicants receive timely updates and feedback.

Career Opportunities Await

LifeWorks, Inc. is actively hiring and looking for motivated individuals who are ready to take their careers to the next level. Explore the open positions and find where your skills and passions align with the needs of LifeWorks, Inc.

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LifeWorks, Inc. is not just a company; it's a place where careers are nurtured, and futures are built. Join the team and be part of a community that values hard work, creativity, and a commitment to excellence.
Learn more about LifeWorks, Inc.
Industry
Healthcare
* Ladders Estimates

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