Type of Requisition:Regular
Clearance Level Must Currently Possess:None
Clearance Level Must Be Able to Obtain:Top Secret
Public Trust/Other Required:None
Job Family:IT Infrastructure and Operations
Job Qualifications:Skills:Operations Processes, Team Leadership, Team Management
Certifications:None
Experience:5 + years of related experience
US Citizenship Required:Yes
Job Description:The
Network & Security Operations Manager leads the combined Network Operations Center (NOC) and Tier 1 Security Operations Center (SOC), ensuring the reliability, performance, and security of enterprise and customer environments. This role oversees 24/7 operational monitoring, incident response, service restoration, and threat detection workflows. The manager is responsible for team leadership, operational processes, automation initiatives, budget management, and supporting the commercial growth of the NOC/SOC services through customer engagement and sales support.
Key ResponsibilitiesOperational Leadership - NOC & SOC- Direct daily operations for NOC and Tier 1 SOC teams, including network monitoring, alert triage, remediation coordination, and security event handling.
- Ensure adherence to incident management best practices and standardized workflows, including runbooks and response playbooks.
- Monitor and report on operational and security performance metrics, including SLAs, KPIs, MTTR/MTTD, and SOC event handling indicators.
- Lead ongoing improvements to availability monitoring, observability, and threat detection practices.
- Triage first-level incidents for handoff to Tier 2 staff
Team Management- Hire, coach, and develop NOC and SOC analysts, fostering strong capabilities in networking fundamentals, cybersecurity triage, problem-solving, and customer communication.
- Promote a culture that values security, accountability, collaboration, and continuous improvement.
- Manage staffing, scheduling, performance evaluations, and skills development across a 24/7 operation.
Cybersecurity & SOC Best Practices- Ensure Tier 1 SOC operations follow industry standards such as NIST, CIS controls, and MITRE ATT&CK-based detection workflows.
- Partner with cybersecurity engineers on tuning SIEM rules, improving alert fidelity, and enhancing threat detection capabilities.
- Maintain awareness of emerging threats and update SOC processes, escalation procedures, and response documentation accordingly.
- Validate the accuracy and completeness of ticketing, evidence collection, and escalations.
Automation & Process Optimization- Identify tasks across NOC and SOC operations that can benefit from automation or orchestration.
- Collaborate with engineering and security teams to build automation solutions using scripting languages, workflow tools, or SOAR capabilities.
- Reduce false positives and operational noise by improving monitoring configurations, alert thresholds, and SIEM detection logic.
Budget & Resource Management- Own and oversee the NOC/SOC operational budget, including staffing, tooling, SIEM licensing, monitoring solutions, and vendor relationships.
- Forecast costs, track spend, and optimize resource allocation to meet operational and financial goals.
- Evaluate, justify, and lead procurement for new tools, platforms, or operational enhancements.
Practice Growth & Proposal Support- Lead initiatives to grow and mature the NOC/SOC practice by identifying opportunities to enhance service offerings, expand capabilities, and improve operational value for customers.
- Actively participate in proposal capture efforts, including contributing to solution design, operational narratives, technical writing, and staffing or pricing inputs.
- Partner with sales, product, and marketing teams to support competitive proposals, customer renewals, and expansion opportunities.
- Represent NOC/SOC operations in customer briefings, demonstrations, and strategy discussions that support business development goals.
Service Expansion & Customer Engagement- Support sales, product, and marketing teams in presenting NOC/SOC capabilities and value propositions to prospective customers.
- Contribute to the development of service offerings, packaging, and pricing for managed network and security services.
- Participate in customer onboarding, technical reviews, and periodic business reviews as an operational subject matter expert.
- Help drive the growth and maturity of the NOC/SOC practice through strategic improvements and alignment with customer needs.
Required Qualifications- BA/BS or equivalent
- 5+ years of experience in network operations, cybersecurity operations, or similar infrastructure roles.
- 2+ years managing a NOC, SOC, or 24/7 operational team.
- Strong understanding of network protocols, monitoring tools, SIEM platforms, and incident management processes.
- Direct experience with SOC operations, including security event triage and industry best practices.
- Demonstrated ability to manage departmental budgets and optimize operational costs.
- Hands-on experience implementing automation using scripting languages or orchestration tools.
Security Clearance Level: Must possess or be able to obtain and maintain a Top Secret Clearance
Location: On-site at GDIT's Integrated Technology Center in Bossier City, LA
The likely salary range for this position is $110,500 - $149,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
Less than 10%
Telecommuting Options:
Onsite
Work Location:
USA LA Bossier City
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
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