Customers expect our networks to perform at a high level all the time. That’s where you come in. You will investigate, evaluate and resolve network and data performance issues to ensure efficient and reliable service for our customers. The work you’ll be doing will directly impact customer satisfaction and help keep us ahead of the competition.

• Evaluating service performance trends and isolating root causes of impacted services.

• Performing testing and analyses of relevant key performance indicators.

• Optimizing networks using traditional and innovative means.

• Supporting stakeholder organizations to identify and solve complex problems.

• Identifying processes that can be improved, eliminated or automated.

Physical requirements of the job may include, but are not limited to: climbing stairs and ladders, working from elevated areas, lifting and carrying objects weighing up to approximately 65 pounds, pushing, pulling, grasping, twisting/bending, crawling, squatting, or kneeling in small spaces.

You’re tech savvy and well-versed in all things telecommunications. Working independently is as comfortable for you as being part of a team. No stranger to a fast-paced environment, you manage multiple assignments, and competing priorities while staying focused on important deadlines. You can quickly build relationships with a diverse range of people and explain complex technical issues in a way that everyone can understand.

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.

• Three or more years of relevant experience required, demonstrated through work experience and/or military experience.

• Ability to perform physical requirements of the job, with or without reasonable accommodation.

• A valid driver's license.

• Ability to report to the designated job site/work location within 45 minutes to one hour of notice to provide rotational on-call coverage.

• Willingness to travel up to approximately 25% of the time.

• Willingness to work rotating shifts, including weekends and holidays.

Even better if you have one or more of the following:

• A degree.

• Experience in working with high speed wireless technologies.

• Experience in automation/programming and scripting.

• Strong communication skills.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

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Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.