We are currently seeking a Network Operations Manager at the KRESA Service Center in Portage, Michigan. The essential duties and responsibilities for this position include but are not limited to: • Align services with KRESA Core Values (Collaboration, Innovation, Compassion, Respect, and Integrity) and Culture & Belonging principles to engage and serve all students • Lead and mentor the network team, fostering a culture of growth, inclusivity, and high performance • Support team members' professional development through coaching and training • Ensure that the datacenter, fiber optics, leased circuits and network hardware for KRESA and our partner districts are properly maintained and secure • Responsible for ensuring highly reliable Internet access for KRESA and all partner districts by Monitoring network performance and proposing necessary upgrades or improvements • Manage network-related projects using industry-standard management frameworks (e.g., Agile, Scrum, Kanban), ensuring alignment with organizational goals and timely delivery • Communicate network changes, upgrades, or outages to MiTech staff and key stakeholders • Recommend, manage, and support physical security systems such as electronic building access controls and video surveillance systems • Install and configure network hardware, providing high-level troubleshooting and support to ensure optimal performance and reliability • Ability to resolve critical/complex issues (routing/switching, wireless, firewall, VoIP, surveillance/access control), performing deep-dive troubleshooting and coordinating resolution • Maintain proficiency in core technologies by regularly participating in configuration, maintenance, and troubleshooting activities alongside the team staff • Lead RFP technical requirements development for partner districts and participate directly in evaluation and implementation planning (including hands-on validation of proposed solutions) • Partner with our E-rate consultant and Site Coordinators to obtain funding for network projects • Manage network operations center (NOC), including incident response • Ensure network related items in the disaster recovery plan are regularly updated and tested • Conduct root cause analysis (RCA) for unplanned outages, developing actionable insights to prevent future occurrences • Ensure network documentation (diagrams, inventories, configurations) remains current and usable by others for continuity of operations • Create network documentation and Standard Operating Procedures (SOPs) • Act as the Project Manager for all networking projects, creating user stories, and leading appropriate meetings to ensure district needs are met • Troubleshoot and repair network cabling as needed • Other duties as assigned Qualified candidates will have a: • Bachelor's degree in related field required • Scrum, Agile, or Kanban project management • 5+ years of professional IT experience, at least two of which were in a supervisory capacity showing a strong history of customer service, teamwork, and innovation • Experience installing and maintaining network systems such as firewalls, switches, wireless networking, video surveillance, and telephony • Experience working with bond consultants and construction planning committees • Experience with E-Rate grant filing • Experience managing network security, authentication and security protocols, security vulnerabilities and remediation techniques • Experienced in network cabling installation and repairs • Experience with various networked K-12 technologies, including, clocks, bells, public address, access controls, cameras, classroom and conference room audio visual systems Certificates, License, Registration: One or more related certifications such as: Cisco CCNA (Cisco Certified Network Administrator) or equivalent, Cisco CCNE (Cisco Certified Network Engineer) or equivalent, Comp TIA N+, Security+ Other skills and abilities include: • Embraces and supports KRESA philosophies related to our core values (Collaboration, Innovation, Compassion, Respect, and Integrity), Culture & Belonging, and Continuous Improvement • Embraces and supports KRESA's vision of a transformative, equitable and innovative education for all in the Greater Kalamazoo region • Ability to interact effectively with individuals from a wide range of identities and lived experiences • Ability to discuss differences with colleagues and clients in a manner that supports building positive working relationships • Demonstrated ability to effectively manage direct reports, setting clear expectations, and ensuring accountability for performance and outcomes • Budgeting, planning, and procurement • Ability to troubleshoot and repair various network hardware • Ability to update and manage FortiGate firewalls and VPN connections • The candidate should have knowledge of enterprise IT security best practices, TCP/IP networks, and security architectures best practices and methodology • Team player with ability to build strong cross-functional relationships • Ability to communicate effectively including listening • Excellent project management, communication, and presentation skills required • Flexible and open-minded when working with staff and various stakeholders • Works in a team-oriented fashion • Ability to efficiently troubleshoot computer and software issues • Strong ability to solve problems • Displays willingness to support and make decisions with sound judgment in timely manner • Ability to read, analyze and interpret data • Ability to write reports, correspondence, create thorough documentation and procedures • Adapts to frequent changes in the work environment • Practices safe work habits This is a 12-month calendar position in job grade 19T with an annual rate of pay between $108,144 and $134,768. KRESA employees enjoy a comprehensive benefit offering that includes health insurance, paid time off, retirement benefits through Michigan's Office of Retirement Services, tuition reimbursement, student loan forgiveness and wellness incentives - all within a supportive and caring culture centered around our values of collaboration, innovation, compassion, integrity, and respect. A Great Place to Live and Work Kalamazoo was recently recognized as a great place to live in the 2024 50 Best Places to Live roundup by Money.com. Kalamazoo was noted for its abundant family-friendly activities and appreciation for artisan-crafted goods, as well as the Kalamazoo Promise, a scholarship for each Kalamazoo Public School resident graduate that provides up to 100% tuition for post-secondary education.