Network Engineer IIThis is an amazing opportunity to work within one of the fastest growing Managed Services Providers. We are a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. We foster a fun and connected environment with employee benefits extending beyond general compensation and into company sponsored events and an invested culture of learning.
The Network Engineer II is responsible for all aspects related to the maintenance, repair and support of networks and network-related products to ensure continued operation and functionality of Synoptek and customer network environments. The ideal candidate will have the ability to be technically hands-on, providing high-quality technical support to customers, speaking with a high level of technical understanding, making routine network changes, resolving technical problems, and helping to proactively prevent new issues as it relates to Synoptek and their client's IT infrastructure.
Duties and Responsibilities- Maintain proper ticket hygiene and adhere to ticket handling metric goals
- Troubleshoot issues and execute change requests for existing customers
- Follow a standard change control process requiring peer and manager approval
- Ensure deliverables are completed in a timely manner and meet customer expectations
- Identify escalation improvement opportunities within Synoptek's teams
- Participate on a rotational on-call schedule
- Commit to obtaining relevant training and certificates as determined by manager
- Perform Firewall firmware patching during scheduled maintenance windows (sometimes during off hours)
- Serve as network custodian for an assigned Synoptek office, performing regular maintenance and handling all issues for that specific office
- Perform audit projects
- Perform customer documentation assignments
- Work with vendors and other third parties to provide support for customer networking environments (including equipment and circuit vendors)
- Serve as a networking mentor for support engineers in lower tier departments
- This job description is not designed to be a comprehensive list of the duties and responsibilities required of the employee in this position, as duties, responsibilities, and activities may change at any time with or without notice
Education- Bachelor's degree in related field from an accredited college or university
- In lieu of undergraduate degree, the ratio is 1:1 - meaning one year of college equals one year of work experience and vice versa
- Certification in ITIL, CCNA (R&S, Security), Fortinet NSE4 or higher. Other relevant network vendor-specific certifications may replace one of these certifications
Experience- Customarily has at least 5 years technical experience
- Customarily has at least 3 years network engineer experience
- Customarily has at least 3 years of client engagement experience
- Experience with multiple network technologies (routing, switching, wireless, circuits) preferred
- Experience with firewall security, access control list (ACL) management and secure remote management practices, preferred
- Experience with routing and switching in non-standard/complex deployment environments, a plus
- Experience with Public Cloud networking such as Azure, AWS, or Google Cloud, preferred.
- Experience with load balancer technologies such as Azure Application Gateway, Azure Load Balancers, AWS Load Balancers, F5 BigIP, Kemp Load Balancers, FortiGate Load Balancing features, preferred
- Experience with Web Application Firewalls such as Cloud Native solutions in AWS and Azure, Barracuda WAF, or FortiWeb, preferred
Skills/Attributes- Synoptek core DNA behaviors:
- Clarity: Possesses excellent communication skills, makes a concentrated effort to speak the customers language. Ability to field questions with concise, well-constructed responses
- OwnIT: Shows integrity, innovation, and accountability in completing daily assignments
- Results: Solutions focused and driven to resolve conflict quickly and precisely. Proactively looks for opportunities to contribute to the company's business goals
- Growth: Willing to learn and ask questions. Constantly looking for new ways to improve yourself. Ability to adapt and grow in a fast-paced environment
- Team: Embraces both customers and colleagues as team members. Ability to be flexible, respectful, engaged and collaborative
- Has expert knowledge of how application data flows over the network (firm foundation of OSI model)
- Has advanced understanding of routing and switching in network environments including campus LAN, full-meshed WAN, SD-WAN, and Datacenter networks
- Has advanced understanding of routing protocols including static routing and dynamic routing protocols such as EIGRP, OSPF, and BGP
- Has advanced understanding and experience supporting layer 2 LAN topologies including extending VLANs across a network core, assigning VLANs to switch ports, manipulating spanning tree topologies, and operating in a highly redundant DataCenter LAN environment using technologies such as VXLAN, EtherChannel, and Cisco Nexus fabric
- Has advanced understanding or and experience with firewall concepts such as security rule creation, NAT, LAN to LAN IPSEC tunnels, SSL VPN, routing, Unified Threat Management, application-layer security, and SD-WAN
- Has advanced understanding of Wireless LAN concepts such as SSID creation, Access Point configuration and troubleshooting, Wireless LAN Controller configuration and troubleshooting, radio tuning, and authentication and authorization concepts such as RADIUS
- Has general understanding of Web Application Firewalls (WAF) and Application Load Balancing operation and configuration
Working ConditionsWe live by the motto 'work hard, play hard' and strive to support our employees in both their professional and personal goals. We believe that by hiring the right people, leading process improvement, and leveraging technology, we achieve superior results.
Work is performed primarily in an office or remote environment; final location is determined by business need. May be subject to time constraints and tight deadlines. May require occasional travel.
