Job Type
Full-time
Description
What You'll Own- Serve as the primary on-site technical support resource and escalation point, ensuring all technical activities are executed according to plan, including, but not limited to, providing hands-on support for equipment unboxing, racking and stacking hardware, and maintaining a clean, organized, and functional work environment.
- Design, implement, and support on-site network infrastructure solutions for K-12, SLED, and medical clients.
- Own the lifecycle of network deployments, refreshes, and modernization projects across multiple customer environments and locations.
- Hands-on Installation, configuration, and troubleshooting of routing, switching, and wireless technologies.
- Work on-site with project managers, architects, and fellow engineers to deliver projects on time and within scope.
- Perform on-site network assessments, hardware replacements, infrastructure upgrades, and technology lifecycle refreshes.
- Own and implement solutions leveraging Cisco, Meraki, Ruckus, Aruba, Palo Alto, and other enterprise networking platforms.
- Troubleshoot complex network performance, connectivity, and security issues in client environments.
- Create and maintain technical documentation, network diagrams, and implementation procedures.
- Conduct hands-on training of junior engineers and technicians while helping drive technical excellence across project teams.
- Participate in after-hours project work, maintenance windows, and on-call support as required.
Requirements
What We're Looking For- Availability to work after-hours and travel to client sites
- Experience designing, implementing, and supporting enterprise network infrastructure.
- Strong knowledge of routing, switching, wireless networking, and network security concepts.
- Hands-on experience with Cisco, Meraki, Ruckus, Palo Alto, or similar enterprise networking technologies.
- Experience performing network upgrades, hardware refreshes, migrations, and greenfield deployments.
- Understanding of TCP/IP, VLANs, DNS, DHCP, routing protocols, and network troubleshooting methodologies.
- Familiarity with firewalls, VPN technologies, and network access control solutions.
- Ability to diagnose and resolve complex technical issues in diverse customer environments.
- Experience working in client-facing, consulting, or professional services environments preferred.
- Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
- Ability to work independently, collaborate effectively with project teams, and mentor less experienced engineers.
- Relevant certifications such as Cisco CCNA, CCNP, Palo Alto, or equivalent are preferred.
What to expectThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand and walk, use hands to finger, handle, or feel, reach with hands and arms, and stoop, kneel, crouch, or crawl. The employee must routinely lift and/or move up to 50 lbs. Specific vision abilities required by this job include close vision and the ability to focus. Occasionally will have to work in outside weather conditions. May also be required to use specialized equipment, machines, drive loading truck.
Travel: Up to 70% required
