Responsibilities • Assist and drive ongoing maintenance and support of our global LAN network infrastructure • Review designs, modifications, performance checks, and liaise with multiple vendors/carriers for the timely delivery of telecommunications services. • Manage work flow to ensure sensitive customer faults are prioritized • Oversee technical plans, specifications, procedures, standards, codes of practice, maintenance and training documentations • Review Managed Service Partner service tickets to ensure SLAs/SLRs are delivered and met. • Act as point of escalation to service ticket issues that are not able to meet SLA/SLR. • Assist Managed Service Providers with IT and business interactions Required • Vendor management experience • Ability to configure and support Cisco Enterprise grade routers and switches • Self-disciplined, self-starter, professional who can successfully take ownership of tasks to closure with minimum directions, guidance and oversight. • Excellent communication and customer service skills • A minimum of 5 years supporting large networks Desired • Cisco certification CCNA • Relevant ICT degree or Diploma • Understanding of ITIL frameworks • Wireless experience Qualifications Bachlors