Job Description
Responsible for performing the following duties:
• Perform customer coordination, Initial Test and Acceptance (IT&A), execution of all reporting functions, and complete data input associated with new service activations to ensure they are implemented in accordance with Defense Information Systems Agency (DISA) standards
• Work directly with customers, solution architects and vendor SMEs to implement changes and also identify, analyze, and resolve issues.
• Manage Service Orders, in accordance with Change Management procedures
• Ensure Telecommunication Service Orders (TSOs) are in place and accurate for scheduled network additions and changes
• Initiate network device configurations using configlets
• Analyze DISN and databases to validate and implement customer requirements
• Design and implement solutions to highly technical problems through testing, documentation and modification of configurations on network devices
• Coordinate and program customer circuit activation with commercial vendors to establish the engineered solution for end-to-end connectivity
• Perform network monitoring to assess if deployed changes have caused impacts to customer traffic using provided expectations of traffic behavior, lessons learned, and customer reporting
• Utilize systems analysis techniques and procedures, including consulting with users to determine hardware, software, or system functional requirements in support of customer resources.
• Engage with the DISA project managers and/or customers to resolve issues with incomplete or unclear requirements.
• Reach out to stakeholders and facilitate approvals as necessary to ensure continual forward progress of the service request.
Required Skills and Education
• Proficient knowledge of various network hardware equipment specifications, configuration and testing processes, and industry specifications.
• Knowledge of configuring, activating, testing, and analyzing network systems.
• Network engineering, problem management, and performance management experience.
• Understanding of basic telecommunications and information technology terms and technology.
• Knowledge of data and voice network design carried over various transmissions systems, router to router connections using military and commercial protocols such as BGP and ISIS, switch-to-switch trunking to include VLANS, and circuit configurations through multiplexers.
• Experience with network services (BGP, OSPF, DHCP, DNS, TCP/IP, WAN, VPN, VLAN, VRF, etc.) and network appliances (e.g., routers, load balancers, domain name servers, firewalls).
• Ability to work in a team environment, but self-driven to complete assignments while continually developing proficiencies in processes.
• Strong written and verbal communications, team building and collaboration skills.
• An active Secret security clearance is required.
• DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent).
Requires BS degree and 2-4 years of prior relevant experience or Masters with less than 2 years of prior relevant experience. (Or equivalent combination of education and/or experience.)
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.
Preferred Skills and Education
• Prior experience at DISA, or knowledge of DISA systems and processes.
• Prior experience with SharePoint data entry.
• Experience performing customer outreach.
• Experience with DISA Request Fulfillment process and associate documents (TSRs, TSOs, completion reports) and circulars experience.
• Basic understanding of Department of Defense, its policies, and hierarchy.
• Basic understanding of DISA organizational structure and how different elements (DITCO, etc.) contribute to fulfilling mission partner TSR requirements.
• Network certifications: Cisco Certifications (CCNA, CCNP, etc.), Microsoft certifications (MCSE, etc.), security certifications (Security + CE, CISSP, etc.)- ITIL certification.
