Job Type
Full-time
Position SummaryWe are looking for a System Engineer for our NetOps team to help maintain and optimize our R&D IT infrastructure. You will handle monitoring, incident response, systems administration, cloud operations, and automation - keeping our environment stable, secure, and efficient. This job is located in Cleveland and is an onsite position.
Key Responsibilities- Set up and monitor infrastructure alerts; triage, resolve, and respond to escalated incidents as needed.
- Administer user accounts, monitor endpoints, alerts, and patch workflows through the NinjaOne RMM platform.
- Manage OS/firmware image lifecycles, asset inventory, and software license compliance.
- Maintain backup schedules and recovery testing using SQL Backup Master.
- Provision and manage AWS cloud services & resources including S3 storage.
- Configure and troubleshoot network infrastructure: firewalls, cellular gateways, VLANs, VPNs, DNS, and DHCP.
- Build and maintain scripts and automation workflows to reduce manual effort.
- Document systems, configurations, and procedures to support knowledge sharing and compliance.
- Collaborate with cross-functional teams to plan, implement, and support IT projects and technology upgrades
- API setup and integration to facilitate data sharing of different systems
Requirements
Experience and Education- Experience with RMM tools, and remote management.
- Working knowledge of AWS services (S3, IAM).
- Scripting experience in PowerShell, Bash, or Python.
- Solid networking fundamentals: TCP/IP, DNS, DHCP, VPN, Wireless, and firewalls.
- Strong troubleshooting skills and ability to clearly document processes.
- Experience managing devices and servers (Windows and/or Linux environments).
- Vulnerability management experience
EducationAssociate's or Bachelor's degree in Information Technology, Computer Science, Network Administration, or a related field
Accepted in lieu of a degree:- Relevant certifications (CompTIA Cloud, Security, or Network+, CCNA, AWS, Azure certs)
- Equivalent hands-on work experience (3-5 years for this type of role
PHYSICAL DEMANDS/WORKING CONDITIONS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.
- The noise level in the work environment is low.
- May be required to sit for long and/or extended periods of time.
Arrow International does not accept unsolicited resumes from third-party agencies. Resumes submitted without an approved vendor agreement will become the property of Arrow International, and no fees will be paid if the candidate is hired.
