Job Description

JOB DESCRIPTION

We are seeking a Manager to lead our Neighborhoods Team, which builds trusted relationships with community-based partners and delivers in-language voter education to communities with historically low voter turnout. The team focuses on engaging voters who speak a language other than English (LOTE) in priority neighborhoods, including South Brooklyn, Northcentral Queens, the South Bronx, and East New York. The Neighborhoods Team works with community-based organizations, faith-based institutions, libraries, local groups, and other community partners to disseminate key election information and conduct educational workshops covering topics such as Why Vote, How to Vote, Voting Rights, Campaign Finance, CFB's Matching Funds Program, and more.

The Manager will be responsible for leading and supporting a growing team of neighborhood-based Coordinators to execute partnership building and education delivery across 13 languages. The Manager will oversee the unique strategies for engagement in each of our priority geographies and support Coordinators in attaining the resources required to meet the specific needs of each community. The Manager will work closely with the Deputy Director to refine strategy, manage budget, measure impact, and navigate internal collaborations to support the Neighborhoods Team. Additionally, the Manager will cultivate and manage high-profile relationships with coalitions, civic leaders, and institutions serving diverse immigrant populations, ensuring alignment with community priorities and long-term organizational objectives. Lastly, the Manager will be responsible for setting the direction of our curriculum, training, and development, ensuring that the content is accurate, accessible, and relevant to people who speak a language other than English (LOTE).

Given these responsibilities, we are looking for someone with a high level of leadership, organizational, communication, and collaboration skills. This role will require managing multiple staff and addressing their unique needs, learning the priorities of multiple diverse communities, and navigating many cross-team projects and collaborations. The success of this work relies heavily on interpersonal skills, which is why we are looking for someone with demonstrated discernment, empathy, awareness, and self-accountability. Beyond the hard skills, the ability to detach from outcomes, hold space for others, and facilitate a working environment where staff can reach their potential is key to this role.

We seek to work with someone passionate about making voting, contributing to candidate campaigns, and running for office inclusive for those most marginalized in our society. Ideally, this candidate is aware or interested in deepening their understanding of how racism, ableism, classism or other oppressions show up in government systems.
We believe that a diversity of experiences and perspectives will help us build stronger teams. We strongly encourage people of color/the global majority, people that speak a language other than English, LGBTQ people, people with disabilities, and people with other marginalized identities to apply.

The responsibilities and tasks to be completed in this role include, but are not limited to:

Strategy and Operations:

- Develop and oversee strategic plans for community engagement and education across priority neighborhoods, including South Brooklyn, Northcentral Queens, South Bronx, and East New York, ensuring alignment with unit and division goals.

- Lead the Neighborhoods Team by overseeing program design, partnership recruitment, and day-to-day operations

- Manage engagement and education strategies across multiple languages and communities, leveraging voter turnout data, demographic analysis, and policy insights to tailor outreach approaches.

- Collaborate cross-divisionally with Strategy, Product, and Operations (SPO), Data, Language Access, and Marketing & Digital Communications (MDC) to develop education strategies that culturally relevant and impactful.

Relationship Management:

- Cultivate and manage high-profile relationships with community-based organizations, local groups, coalitions, civic leaders, and government institutions people who speak a language other than English (LOTE) and NYC Votes Priority Neighborhoods.

- Identify high-impact partnership opportunities and design collaborative initiatives that extend organizational reach and improve service delivery

- Build and oversee Neighborhoods partnership portfolio in CRM, identify gaps, and implement intentional relationship management and recruitment plans.
Education Strategy and Delivery:

- Set the strategic direction for educational programming, ensuring curriculum, workshops, and trainings for voters are aligned with agency goals, accessible, and responsive to the needs of voters who speak a language other than English (LOTE).

- Oversee and support staff in the planning and execution of community conversations, trainings, and workshops across diverse settings (virtual, in-person, small group, classroom, and experiential engagement formats).

- Ensure quality and accessibility of educational offerings by coordinating Language Access to secure interpretation services and translation of learning materials.

- Guide staff collaboration with partner organizations, ensuring NYC Votes education content reflects community input, cultural relevance, and linguistic accessibility.

Team Workflow and Processes

- Lead the design and development of efficient and effective internal processes to streamline operations and enhance organizational effectiveness.

- Establish and maintain comprehensive Standard Operating Procedures (SOPs) to guide staff in performing their duties consistently and in alignment with organizational goals.

- Proactively seek feedback from staff and use feedback to initiate improvement initiatives for internal processes.

Supervision:

- Lead, manage, and develop a team with varying levels of responsibility.

- Ensure each team member has a tailored career development plan aligning with their personal goals and the agency's broader objectives.

- Establish clear performance expectations for each team member, conduct regular performance evaluations, and provide continuous actionable feedback.

- Provide consistent guidance on career progression, helping team members advance within the agency through structured growth opportunities.

- Set standards and goals for employees, ensuring their ongoing projects and tasks support the agency's overall priorities.

ESSENTIAL KNOWLEDGE, SKILLS, ABILITIES & OTHER BEHAVIORS (KSAOs)

We're seeking individuals eager to make an impact, even if they don't tick every box on our job description. We believe in the power of diverse perspectives and the unique blend of lived experiences, non-traditional education pathways, practical know-how, and a variety of skills and abilities that each candidate brings to the table. If you're ready to learn and grow with us, we encourage you to apply and be part of our dynamic team.

Knowledge

- Knowledge of immigrant and LOTE community ecosystems, cross-sector organizations, coalitions, and civic engagement infrastructure across New York City priority neighborhoods

- Knowledge of partnership development models, including paid partnerships, multilingual engagement strategies, and community-based collaboration structures

- Knowledge of learning theory, adult education, and instructional design for community-based, multilingual, and nontraditional learning environments

- Knowledge of language access standards and best practices, including interpretation, translation, multilingual content delivery, and culturally responsive communication

- Knowledge of civic engagement systems, voter education, and barriers impacting immigrant communities and voters who speak a language other than English (LOTE) across NYC neighborhoods

Skills

- Expertise in facilitating and leading collaboration across diverse teams within organization

- Data skills in systems including Salesforce and Excel for tracking neighborhood engagement performance, partnership outcomes, and education metrics, and translating insights into strategic decisions, reporting, and continuous program improvement High level of initiative and ownership in decision making and driving neighborhood engagement strategy, partnership development, and program execution

- Strategic stakeholder management and relationship building with high-profile partners to advance multilingual education and neighborhood engagement programs

- Quality assurance and content review, ensuring educational materials and outreach resources meet standards for accuracy, accessibility, cultural relevance, and multilingual engagement

Abilities

- Ability to effectively manage day-to-day team operations, neighborhood engagement strategies, and program execution in alignment with unit, division, and agency priorities

- Ability to ensure consistent, accurate, and strategic tracking of partner interactions, engagement metrics, and program data across multiple neighborhood strategies

- Ability to represent the organization credibly and confidently in public, community, and professional settings

- Ability to design and oversee scalable education and engagement systems that ensure consistent delivery across multiple neighborhoods and multilingual communities

- Ability to coach and develop staff facilitators, building confidence, consistency, and effectiveness in multilingual and diverse community engagement settings

Other Characteristics

- Detail-oriented with a strong focus on quality, accuracy, accessibility, and cultural responsiveness across neighborhood engagement and education efforts

- Attention to detail while maintaining a big-picture, strategic perspective across multiple neighborhood engagement strategies

- Adaptability and comfort with ambiguity, especially in evolving neighborhood engagement, operational, and strategic environments

- High level of initiative and ownership in driving neighborhood engagement strategy, partnership development, and program execution

- High emotional intelligence, self-awareness, and relational awareness

- Integrity and accountability in managing public-facing work, partnerships, and community relationships

PREFERRED QUALIFICATIONS

These are qualifications that would be helpful, but are not essential to being successful in the role. Candidates with these qualifications will be given preference in the selection process.

- Experience working within or partnering with government agencies or public sector institutions, particularly in community engagement, civic participation, or public service.

- Fluent in one or more of the following languages: Arabic, Bengali, Cantonese, Haitian Creole, Hindi, Korean, Mandarin, Polish, Punjabi, Spanish, Russian, or Urdu.

- Located in and familiar with one of NYC Votes priority neighborhood clusters of South Brooklyn, East Brooklyn, South Bronx, and North Central Queens.

APPLICATION INSTRUCTIONS

- While completing the application, candidates are invited to provide a cover letter via "attachment" or the "Message to the Hiring Team" field on SmartRecruiters.

ANALYST CFB AL 2&3 ONLY - 0660A

Qualifications

- A bachelor's degree from an accredited college including or supplemented by at least twelve-semester credits (or the equivalent of twelve-semester credits) in accounting, auditing, business or public administration, computer science, economics, finance, statistics, graphic design, personnel or human resources administration, user experience design, or a closely related area of study and one year of satisfactory full-time experience in accounting, auditing (including compliance or investigative auditing), business or public administration, business analysis, computer science, database administration, economics, f