Salary : $108,144.00 - $133,512.00 Annually
Location : City of Santa Monica, CA
Job Type: Full-Time Regular
Job Number: 261170-01
Department: Community Development
Division: Code Enforcement
Opening Date: 07/13/2026
Closing Date: 7/31/2026 5:00 PM Pacific

Job Summary
DEFINITION

Performs highly complex work in support of the City's neighborhood preservation regulatory programs, including monitoring and coordinating with other public and private agencies, residents, and property owners and their representatives. Researches, makes recommendations and implements neighborhood preservation regulations. Supports efforts to ensure compliance with the housing codes, zoning laws, tenant protection laws, and the Neighborhood Preservation Ordinance. Supports residents by connecting them with housing resources; engages with the community and employs effective problem-solving techniques when needed to address disputes related to property maintenance, nuisances, or habitability issues.
SUPERVISION

Works under the administrative supervision of the Code Enforcement Manager or designee, who occasionally reviews work in progress and periodically upon completion. May exercise administrative supervision over professional, technical and administrative staff, outlining work assignments, frequently reviewing work in progress and periodically reviewing completed work.

Representative Duties
Plans, organizes, develops and implements neighborhood preservation regulatory programs ensuring compliance with Federal, State and City codes, ordinances and regulations.
Serves as liaison between various City departments and divisions, residents, property owners, property managers, construction contractors, and public and private agencies to facilitate coordination of neighborhood preservation regulatory program activities and education.
Triage tenant's complaints regarding relocation benefits and non-compliance with the City's Tenant Protection Programs.
Supports the City's neighborhood preservation programs, including implementation of the City's Tenant Protections During Construction Ordinance.
Receives and reviews for approval the Means and Methods Plans to ensure construction is performed in a manner that protects the health, safety and welfare of the impacted residents. Verifies Plans are delivered to affected tenants.
Proactively monitors projects during plan review for compliance with the program; track/identify the habitability status of their units, and coordinates with relevant departments on issuing and tracking temporary relocation benefits.
Documents, tracks and follows up on temporary tenant relocation matters to ensure all of the tenants' rights and benefits are provided.
Serves as a key resource for tenants in understanding the program, its requirements, and any available resources.
Monitors and evaluates the efficiency and effectiveness of neighborhood preservation regulatory program service delivery methods and procedures, including related administrative systems and education.
Formulates, proposes and makes recommendations to improve program and project policies and procedures to ensure compliance with applicable laws, rules, regulations, and Council priorities.
Conducts complex administrative research, studies and surveys and produces reports recommending appropriate courses of action and solutions to problems.
Writes reports and policy documents, and conducts surveys and studies including program evaluation studies. Maintains accurate records, files and databases. Responds to inquiries and makes referrals to appropriate agencies. Develops and disseminates informational materials.
Provides leadership and support in the execution of day-to-day neighborhood preservation regulatory program efficiency and effectiveness.
Provides guidance regarding difficult and sensitive customer inquiries and complaints, including resolution to related customer service issues.
Responds to inquiries via telephone or in person to investigate urgent tenant protection regulations and assists with coordinating tenant relocations, as assigned.
Prepares recommendations for consideration of the City Manager and City Council.
Performs public relations activities to establish and promote community outreach goals to Boards, Commissions, neighborhood groups, business groups and others.
May assist with field inspections, as assigned.
Supervises, coordinates, trains and evaluates the work of technical and clerical support staff, as assigned.
Performs other related duties, as assigned.

Requirements
Knowledge of:

Principles and practices of public administration with an emphasis on housing, construction

and regulatory compliance

Policies, regulations and procedures of housing inspections, basic building and code

requirements, and basic construction terminology

Program planning, development, implementation and evaluation

Advanced principles and methods of research, analysis and reporting

Principles and practices of records management

Report writing

Project management

Web-based customer communication software

Common office productivity software, including word processing, spreadsheets and

database applications

Processes and procedures associated with construction permits

Effective supervisory and training techniques

Principles of customer service
Ability to:

Select, supervise, motivate, train and evaluate staff

Interpret, explain and apply applicable laws, legislations and regulations

Analyze problems, identify alternative solutions, and make logical recommendations

Resolve conflicts and create effective solutions to problems

Develop, implement and evaluate policies and procedures

Develop, implement and administer projects and programs

Interpret, apply and communicate policies, laws, rules and regulations

Communicate clearly and effectively, both orally and in writing

Prepare clear, concise and comprehensive written and oral reports and

recommendations

Prepare and present effective presentations and oral reports

Keep accurate records and reports

Establish and maintain effective and cooperative working relationships with a variety of

individuals, including City employees, outside agencies, agencies, boards,

commissions, community groups and the general public

Work with persons from diverse social, and economic backgrounds as well as a variety

of work styles, personalities and approaches

Provide effective customer service
Skill in:

Program management

Conflict resolution

Making public presentations, meeting facilitation and conducting workshops

Interacting cooperatively with community members and groups

Using a personal computer and applicable software applications

Working effectively with others
REQUIREMENTS
Minimum Qualifications:

The requirement's for education and experience can be achieved by fulfilling Option A or Option B:
Option A:

Education: Graduation from an accredited college or university with a bachelor's degree.

Experience: Three (3) years of recent, paid and progressively responsible work experience which has included performing research, analysis, report writing, and evaluation tasks, and experience providing information to the public that has involved the interpretation and application of laws, rules and regulations.

One year of recent, paid, experience in either regulatory development and/or compliance is required.

Knowledge of rent control, building codes, permitting, substandard housing regulations, and/or construction is highly desirable.
Option B:

Education: Graduation from an accredited college or university with an associate's degree or 60 units of college-level course work.

Experience: Five (5) years of recent, paid and progressively responsible work experience which has included performing some research, analysis, reporting writing and evaluation tasks, and experience working with the public to provide information surrounding rules and regulations.

One year of recent, paid, related experience working with regulatory requirements

Knowledge of rent control, building codes, permitting, substandard housing regulations, and/or construction is highly desirable.
Licenses and Certification:

Possession of a valid Class C driver license or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

Supplemental Information
HOW TO APPLY: Applicants must file a clear, concise, completed online City Application along with any required supplemental application materials with the Human Resources Department by the filing deadline. If you do not submit your on-line application by the filing deadline, you will not be considered for this position. Please note, applications may be rejected if incomplete. Resumes, CVs and cover letters are not reviewed as part of the application screening process.

NOTE: You must attach a copy of your college level transcripts or diploma with your on-line application to qualify for the position. Applicants who indicate receipt of college level coursework or degree from a foreign institution must provide United States credential equivalency verification along with a copy of your college diploma/transcripts. All materials must be received in the Human Resources Department no later than the position filing deadline. Failure to do so will result in your application being disqualified. You must attach a scanned copy of your college diploma or transcripts to your on-line application.

SELECTION PROCESS: All applicants will be reviewed and only those candidates determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. Testing may consist of a combination of any of the following and is subject to change as needs dictate: written test, performance test, evaluation of qualifications, oral interview and seniority.

WORKING CONDITIONS:
Work is primarily performed indoors in an office setting in accordance with the City's Telework/Flexible Workplace Policy. The incumbent may be required to visit off-site facilities, noisy construction zones, and other outdoor work sites, where noise, dust, dirt, and/or slippery surfaces are present. Physical demands include standing, walking, climbing, stooping, kneeling, crouching, sitting at a computer workstation and frequently using a computer keyboard and monitor/screen. May be required to work evenings and/or weekends.