Are you passionate about building relationships and ensuring company success?

Do you love collaborating across teams to deliver customer success?

About the Role

The Navigation Client Leader will be accountable for the overall management of their book of business. They are responsible for strategic direction of assigned clients, client satisfaction, retention, and engagement of Alight products. Develop relationships with key decision makers within existing clients to successfully show value.

Responsibilities

• Guiding clients, by recommending and executing best practices for products. Seamlessly interface, while gaining trust of individuals at all levels of client organization.
• Leading the renewal strategy development, packaging, presentation, and negotiation activities to retain clients. Responsible for leading the pre-renewal internal strategy meetings on behalf of Navigation. Identifying issues, needs, opportunities, threats, and alternatives to be proposed. Partnering with other enterprise leaders on renewal strategies for clients with multiple products.
• Working collaboratively with the Client Success Manager to ensure the day-to-day relationship management activities. Additionally, they are responsible for ensuring product progresses on schedule and with prescribed standards.
• Establishing and/improving positive strategic relationships with client team and executives where applicable. Owning development and execution of strategic client business cases and reporting delivery to clients and broker/consultant partners.
• Providing development, execution, and problem solving to define solutions to increase and/or maintain engagement rates in Products.
• Assisting leadership in mentoring team members to ensure best practices are followed by other Client Facing associates. Leverage others and acting as a leader in all interaction with team members and other enterprise associates.
• Managing client concerns by coordinating involvement of internal resources to maintain satisfaction, retention, and client performance goals. Provide creative solutions to client problems that support ROI/VOI/performance-based initiatives. Identifying areas for process improvement and leverage Client Success leadership to execute.
• Conducting formal review meetings with clients to review performance. Additionally, identify and solve any Client concerns, and discuss opportunities and new ideas.
• Assisting in the new business process to help scope and estimate work for existing and future clients. Partnering with Strategic Account Executive (if assigned) to accomplish this.

Requirements

• 7+ years of success in account management/client success within either a carrier, consulting/brokerage firm or healthcare vendor.
• Demonstrate successful track record managing mid-to-large (5,000+ lives) employer accounts.
• Display ability to understand and develop financial projections/P&L, as well as other performance metrics
• Possess solid organizational, management, administrative and human relations skills.
• Have exceptional negotiation and leveraging skills. Must be persuasive and tactful when negotiating and dealing with consultants/brokers, team members, peers, and superiors.
• Demonstrate success meeting goals/targets and managing a complex book of business.
• Possess ability to facilitate and guide strategic planning discussion to help the client define key objectives.
• Able to listen, inquire, clarify, and translate strategic discussion into a concise, measurable plan of action.

Application and Interview

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :
115,000.00 USD
Maximum :
135,000.00 USD

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.