The Patient Access Training Manager is responsible for supporting the Patient Access training function within the RDBU Commercial Training and Development function. This position is responsible for delivering comprehensive training to the patient access personnel and identifying training needs/gaps of the team. The Senior Manager will work closely with internal stakeholders to collaborate on various projects with several cross-functional teams including marketing, medical affairs, market access, sales training, site of care, analytics, compliance and other internal home office colleagues.

Let’s do this. Let’s change the world.

• Supports Patient Access training needs for 6 RDBU brands, five discreet roles, 11 unique teams with 300 learners across the Patient Access function
• Acts as lead facilitator for multi-day training, applying adult learning methodologies, varying training delivery methods to ensure continued engagement and efficiency
• Identifies training and development needs for Patient Access, through stakeholder meetings, virtual and live forums to propose innovative ideas for new-hire, continuous and advanced training
• Partners with subject matter experts to create highly engaged learning on complex topics that are tailored to the needs of diverse audiences
• Assists in creating and delivering instructor led training programs supporting core account management, access and reimbursement, product, disease state, patient access skills, and regulatory/compliance
• Facilitates interactive technical and product training for Patient Services and Site of Care staff
• In addition to training delivery, works on a broad range of projects and initiatives, working cross-functionally to support business improvements and content updates to ensure accuracy
• Maintains, updates and improves training content applying instructional design techniques and standard methodologies

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

Master’s degree and 2 years of working in the pharmaceutical industry, account management, patient access and/or experience in training (headquarter or field-based)

Bachelor’s Degree and 4 years of working in the pharmaceutical industry, account management, patient access and/or experience in training (headquarter or field-based)

Associate’s Degree and 8 years of working in the pharmaceutical industry, account management, patient access and/or experience in training (headquarter or field-based)

High school diploma / GED and 10 years of working in the pharmaceutical industry, account management, patient access and/or experience in training (headquarter or field-based)

Preferred Qualifications:

• Flexible and agile with the ability to work in a fast-paced environment with multiple demands with a high level of initiative and independence required
• Ability and willingness to travel to meetings, etc. including some overnight and weekend commitments (>25%) required
• Experience in content development and instructional design a plus
• Experience working with learning management systems (LMS) preferred
• Highly organized with excellent project management skills
• Proficient in Microsoft Office
• Professional, proactive demeanor
• Strong interpersonal skills
• Excellent written and verbal communication skills

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

Amgen application deadline is 10/31 for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Salary Range