Job Summary: The Clinical Applications Specialist provides post-sales training, validation, and support related to the implementation and ongoing use of Nova Point-of-Care monitors, as well as Nova Blood Gas and Critical Care analyzers, to ensure customers achieve optimal use of these technologies.
Responsibilities: - Performs on-site application studies for Nova POC and HBTA products, including StatStrip, StatSensor, Prime, products.
- Conducts on-site application activities, including correlation to alternative reference methods, precision studies, linearity studies, and customer training.
- Works with new customers after the sale to streamline validation requirements for Nova products and support a successful, smooth transition to Nova technology.
- Reviews and prepares data outputs and presents performance data obtained during on-site or remotely supported application studies to current customers, as appropriate.
- Demonstrates the ability to understand and educate end users on instrument use and application-related issues, and to perform data analysis in support of Clinical Applications department objectives.
- Manages customer calls that are escalated to the Clinical Applications group from the Technical Support Hotline.
- Timely, detailed documentation of all onsite activities and callbacks within Nova's CRM system.
- Maintains data files for all linearity, precision, and correlation data per department policy.
- Serves as a resource to field support peers.
- Must be willing to travel within or outside the assigned territory approximately 50% to 75% of the time by car, air and/or train, including overnight stays. Must be able to travel on short notice.
- Valid United States driver's license required.
Experience Requirements: - Bachelor's or associate degree in Medical Technology required. Degrees in Biology, Chemistry, or Biochemistry may also be considered with relevant clinical laboratory experience.
- 2-4+ years of medical diagnostic industry or hospital related experience
Physical Requirements and Working Conditions: - Willingness to travel as required (including air and ground transportation).
- Valid driver's license and ability to safely operate a motor vehicle as needed for job responsibilities.
- Able to store, transport materials, samples, or demonstration equipment (up to ~25 pounds).
- Comfort with standing and engaging with customers for extended periods.
- Ability to adapt to varying work environments (e.g., customer sites, laboratories, offices).
Why Work for Nova Biomedical - Flexible Medical, Dental, & Vision Coverage
- Competitive 401k company match
- Bonus Program, Generous PTO and paid holidays
- Generous Tuition reimbursement
- Hybrid and flexible work arrangements
- Professional development, engagement and events
- Company marketplace for lunch and snacks in our Norwood, MA, Billerica, MA and Westbrook, ME offices
- Company subsidized cafeteria in our Waltham, MA office
Work Location: Remote (Los Angeles, CA)
Targeted Salary Range: $95,000 - $100,000 a year
Nova Biomedical believes in transparency and integrity throughout all we do, including compensation. The provided salary range for this role represents the expected base salary or hourly rate for this opening. Actual compensation will be commensurate with the candidate's experience and may vary based on individual factors such as location, skills, and education.
