Job DescriptionI. Job Summary
Generates revenue growth by utilizing a consultative selling approach in the retention of current WM National Accounts. Manages existing business relationships in order to achieve budgeted sales goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers.
II. Essential Duties and Responsibilities
- Establishes and maintains a high level of customer satisfaction for National Accounts. This includes meeting customer retention goals. Communicates to and works with the Retention Manager to resolve unique customer issues.
- Reduces lost national accounts by diffusing cancellation requests. Meets or exceeds sales call activity goals for proactive account retention.
- Increases revenue and profitability by executing sound plans on retention calls to improve the customers' service and/or profitability.
- Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate.
- Acquires in-depth industry and company knowledge in order to prepare complex proposals and make recommendations.
- Proposes customer solutions that are compliant with appropriate local, state and federal regulations.
- Updates and secures customer service agreements.
III. Qualifications
A. Required Qualifications
Must live and work in the US.
- Bachelor's Degree or equivalent experience, in Sales/Marketing, Business Administration or similar area of study,
- 7 years in Sales/Marketing, Business Administration or other relevant discipline
B. Preferred Qualifications
- Master's Degree in Sales/Marketing, Business Administration or similar area of study
IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Pay: The expected base pay range for this position across the U.S. is $100.000-$121,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, andwork location. In addition this position is eligible for commission.
V. Benefits
At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.
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