Position Overview

NACS is currently looking for a results-driven individual contributor with deep industry knowledge of convenience and fuel retailing to develop long-term profitable customer relationships by making strategic, operational and measurable contributions to customers' unique business objectives.

This role partners closely with the Director to build, maintain, and deepen member relationships, serving as a trusted extension of leadership with a strong understanding of customer needs within the convenience and fuel retailing industry. The position supports member acquisition and retention efforts through coordinated sales activities, onboarding, account planning, and long-term strategic reviews, while aligning customer outcomes with organizational objectives. It plays a key role in maintaining and growing recurring revenue by driving engagement, value realization, and expansion opportunities.

Success requires strategic planning, consultative selling, and engagement with decision-makers in the convenience and fuel retailing industry. You will assist in identifying, developing, and managing new business opportunities while retaining existing accounts by understanding customer needs and effectively positioning NACS solutions.

The role is located onsite at NACS Headquarters in Alexandria, VA.

Scope of Responsibilities:

• Proactively build, maintain, and deepen customer relationships while serving as a trusted extension of Director understanding business needs, priorities, and challenges within the convenience and fuel retailing industry
• Work alongside Director in acquiring/maintaining members including coordinating in sales pitches, ad hoc reports, onboarding and contribute and coordinate to member account plan reviews and long-term planning sessions
• Account management support with strategies that align customer outcomes with organizational objectives
• Maintain and grow recurring revenue through customer engagement, value realization, and expansion initiatives
• Supports, leads and contributes to special projects, continuous improvement initiatives and other duties as assigned
• Quarterback internal and external initiatives by partnering cross-functionally with marketing, retail engagement teams, finance, etc.
• Maintain and update records and customer information with CRM tool; prepare and review reports as required.
• Act as ambassador of NACS' mission, brand and services
• Strengthen relationships external relationships and maintain continued focus on executing strategy and creating long-term stickiness
• Enhanced ability to lead with data and insights in an effective and expedited manner

Requirements:

• Bachelor's degree strongly preferred
• 3-5 years of work-related experience in an account support role, with a customer centric mindset
• Proven track record of success in customer success, account management, or related roles, with demonstrated achievement of retention, growth, or customer engagement goals
• Highly organized with the ability to manage multiple accounts, priorities, and initiatives simultaneously in a fast-paced environment
• Utilizes exceptional problem-solving, quick ticking, and communication skills to keep relationships with members as strong as possible
• Excellent analytical, problem-solving, and critical-thinking skills with the ability to quickly assess situations and recommend effective solutions
• Strong written and verbal communication skills, with the ability to tailor messaging to various stakeholder audiences
• Capability to complete tasks and solve problems with limited guidance and direction
• Ability to lead, manage, or influence cross-functional internal teams and external customer stakeholders to achieve shared outcomes
• Proficient in CRM systems (i.e. HubSpot) and Microsoft Office products

NACS Culture

We hugely value, invest in and are devoted to the constructive culture that we've built and work on every day at NACS. Almost everything we do requires broad, multi-department collaboration to ideate and execute creative initiatives that deliver compelling value to our members and our industry. What that requires is a relatively flat organizational structure that empowers teammates at different levels from all departments to constructively engage and support each other. Titles really don't matter in such an organization. What matters is a culture of constructive behaviors that relishes divergent perspectives to craft well thought-out initiatives and then come together to execute them. NACS Values:

• Do the right thing
• Focus long term
• In their terms
• Be fiscally responsible
• Strive for excellence

The NACS Culture is highly collaborative, and we are better when we are together. NACS is a culture that believes in working together from the office.

Other Pertinent Information

• Comprehensive Benefits Package
• Salary commensurate with experience
• Approximately 10% travel
• In-Office Position w/ Work From Anywhere (WFA) Days
• Metro Accessible - 2 blocks from King Street metro