Universal Forest Products Inc

National Account Manager - Lowe's Pro

Universal Forest Products Inc • $70K — $95K *
Grand Rapids, MI 49504In-Person
Retail & Consumer Goods
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Marketing, or related field or equivalent experience.
  • Minimum 3 years of customer-facing sales or account management experience, preferably in retail, manufacturing, or building materials.
  • Strong working knowledge of Microsoft Office (Excel, Word, Outlook).
  • Manufacturing and UFP product line experience preferred.
  • Exceptional communication, negotiation, and presentation skills.

Responsibilities

  • Serve as the primary point of contact for assigned national retail accounts, ensuring consistent communication and execution.
  • Lead strategic growth initiatives for targeted product categories, particularly pressure-treated wood and ProWood distribution items.
  • Develop and execute account-specific business plans to achieve revenue and volume targets.
  • Drive penetration of new products and services into existing retail accounts.
  • Attend and lead meetings with retail accounts to present opportunities and review performance.
  • Launch and manage new business programs, merchandising initiatives, and promotional campaigns.
  • Monitor and analyze sales performance to identify trends, risks, and growth opportunities.

Benefits

  • Training provided to enhance sales skills and negotiation techniques.
  • Support for understanding gross margin and collection processes.
  • Encouragement of a self-starter mentality with support for professional growth.
Full Job Description
Position Summary

The National Account Manager is responsible for building and maintaining strong, long-term partnerships with assigned national retail customers. Acting as the primary liaison between UFP's manufacturing facilities and retail partners, this role drives sales growth, increases profitability, and expands market share for strategic product categories, with a primary focus on pressure-treated wood products and ProWood Distribution items. Success in this position requires exceptional communication skills, strategic business insight, retail market expertise, and a commitment to delivering value that strengthens both customer relationships and UFP's competitive position.

Location: Can be located in any state in the Southeast, including NC, TN, GA, FL, AL, SC, or also in Grand Rapids, MI.

Key Responsibilities

Account Management & Business Development
  • Serve as the primary point of contact for assigned national retail accounts, ensuring consistent communication, service, and execution.
  • Lead strategic growth initiatives for targeted product categories, with emphasis on pressure-treated wood and ProWood distribution items.
  • Develop and execute account-specific business plans to achieve revenue, profit, and volume targets.
  • Drive penetration of new products and services into existing retail accounts.
  • Participate in product line reviews, gathering competitive insights and market feedback to inform pricing, product development, and merchandising strategies.


Customer Engagement & Relationship Building
  • Attend and lead meetings with national retail accounts to present opportunities, review performance, and strengthen partnerships.
  • Collaborate with National Service Managers, Regional Sales Managers, and Customer Service Representatives to address field requests and implement action plans.
  • Resolve customer issues promptly, ensuring high levels of satisfaction.
  • Foster relationships with National, Regional and Local Pro Sales Team..


Program Implementation & Execution
  • Launch and manage new business programs, merchandising initiatives, and promotional campaigns with retail partners.
  • Ensure alignment between retail requirements and UFP operational capabilities.
  • Partner with marketing and product teams to design programs that enhance brand visibility and customer engagement.


Financial & Operational Accountability
  • Manage account assets, including inventory turnover, and aged inventory.
  • Prepare accurate and timely sales reports, forecasts, and account updates.
  • Monitor and analyze sales performance to identify trends, risks, and growth opportunities.


Customer & Product Focus

Customer Types:
  • Assigned Big Box Retailer

Product Categories:
  • Primary - Pressure-treated wood products (ProWood).
  • Secondary - Additional ProWood and complementary categories to maximize account growth including Deckorators, and Edge.


Qualifications

Education & Experience
  • Bachelor's degree in Business, Marketing, or related field (or equivalent experience).
  • Minimum 3 years of customer-facing sales or account management experience, preferably in retail, manufacturing, or building materials.
  • Strong working knowledge of Microsoft Office (Excel, Word, Outlook).
  • Manufacturing and UFP product line experience preferred.


Skills & Competencies
  • Exceptional communication, negotiation, and presentation skills.
  • Strong business acumen and ability to develop strategic account plans.
  • Proven ability to manage multiple priorities and meet deadlines.
  • Strong problem-solving skills and customer-first mindset.
  • Ability to travel as needed for account meetings and industry events.


Personal Attributes
  • Self-starter with strong organizational skills.
  • Highly motivated, goal-oriented, and results-driven.
  • Professional, collaborative, and adaptable.


Training

We will provide the necessary training for you to:
  • Generate sales based on company standards and expectations.
  • Negotiate with customers to grow sales.
  • Understand the importance of gross margin and the company's collection process.


Behavior

We expect you will be:
  • Demonstrates a strong entrepreneurial spirit
  • Responsible and trustworthy to work under little supervision
  • Highly motivated and enthusiastic
  • Good interpersonal skills and good communicator
  • Team player and goal oriented
  • Reliable and maintain good attendance
  • Professional and respectful
  • Able to pass a drug test


About Universal Forest Products Inc

Since 1955, there’s one thing that Universal Forest Products has consistently done: grow. We’ve grown our brand portfolio. We’ve grown our product lines. But, most importantly, we’ve grown our reputation—based on our commitment to grow brands by delivering the absolute best products and service possible. Not only because it’s what you expect, but also because it’s what we demand. Headquartered in Grand Rapids, Mich., with facilities throughout North America, Universal Forest Products is strategically positioned to deliver a wide variety of products to nationwide retailers that cater to both consumers and contractors. Universal Forest Products is a holding company that provides capital, management and administrative resources to subsidiaries that design, manufacture and market wood and wood-alternative products for the retail, construction and industrial markets. To explore all our products, like our outdoor living products or our framing services for the site-built market or our forming products for concrete construction.

Universal Forest Products Inc Careers

Join the dynamic team at Universal Forest Products Inc, a leader in the wood product manufacturing industry, and propel your career to new heights. As part of our commitment to innovation and leadership, we are continuously seeking skilled professionals eager to drive growth and embrace challenges in a diverse and inclusive workplace.

Why Work with Us?

At Universal Forest Products Inc, you are not just taking a job; you are embarking on a fulfilling career. We offer a range of job opportunities that allow you to utilize your skills, from entry-level positions to leadership roles. Our team is our greatest asset, and we invest in their growth through comprehensive training programs and professional development opportunities.

Explore Our Job Opportunities

Whether you're a seasoned professional or a recent graduate, Universal Forest Products Inc offers a variety of career paths in areas such as operations, sales, marketing, and technology. Our internship programs provide a robust foundation for students and recent graduates, offering hands-on experience and networking opportunities that often lead to full-time employment.

Our Culture and Benefits

At Universal Forest Products Inc, we pride ourselves on a culture that fosters innovation, leadership, and teamwork. We understand that job satisfaction extends beyond the workplace, which is why we offer competitive benefits that enhance the lives of our employees and their families. From health and wellness programs to retirement plans, we ensure our team members are supported both personally and professionally.

Join Our Team

Ready to advance your career with Universal Forest Products Inc? Explore our current openings and find the position that matches your skills and interests. Our hiring process is designed to be transparent and engaging, ensuring that all candidates can showcase their strengths from the resume submission to the interview stage.

Commitment to Diversity and Inclusion

Diversity is integral to our company ethos. Universal Forest Products Inc is committed to creating an environment where diverse perspectives are valued and where everyone has the opportunity to succeed. We believe that diversity drives innovation and makes our team stronger.

Develop Your Career

Universal Forest Products Inc is dedicated to the continuous professional development of our employees. With access to cutting-edge training and leadership programs, you can expand your knowledge, enhance your skills, and take on new challenges within the company.

Stay Connected

Don’t miss out on the exciting career opportunities at Universal Forest Products Inc. Stay updated with the latest company news, job openings, and industry insights by joining our career network. Tailor your job alerts to match your career preferences and be the first to know about new positions that fit your profile.

Apply Now

Are you ready to make a significant impact in your career and help shape the future of the wood products industry? Apply today and join a team that values hard work, creativity, and a commitment to excellence. At Universal Forest Products Inc, your future is in your hands.

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Embark on your journey with Universal Forest Products Inc and transform your professional life in a company that values growth, leadership, and diversity.
Learn more about Universal Forest Products Inc
Size
15,000 employees
Market Cap
$4.9 billion
Industry
Manufacturing & Automotive
Net Income
$246.7 million
Founded
1955
5 Year Trend
+21.7%
Revenue
$5.1 billion
NASDAQ
UFPI
* Ladders Estimates

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