Integrate

Account Manager

Integrate • $80K — $120K *
US-AnywhereRemote in United States
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 6+ years in account management or client services, preferably in SaaS/technology
  • Proven success in managing enterprise or strategic accounts
  • Strong grasp of SaaS models, customer lifecycle, and retention
  • Familiarity with Salesforce or similar CRM systems
  • Exceptional relationship-building and negotiation capabilities
  • Analytical mindset for deriving insights to inform strategy
  • Bachelor's degree in Business or related field preferred

Responsibilities

  • Build and nurture long-term relationships with strategic clients
  • Lead regular client interactions including status meeting and quarterly business reviews
  • Promote the adoption of new features to enhance platform value
  • Manage renewals and upsell opportunities aligned with client goals
  • Collaborate with Product, Design, and Engineering for customer-driven insight
  • Coordinate with internal teams for high-quality client experiences
  • Demonstrate strong communication and presentation skills
  • Contribute to team initiatives and promote a positive culture

Benefits

  • Opportunity to work with strategic customers and expand product usage
  • Engagement in cross-functional teams to influence product evolution
  • Access to professional development resources
  • Supportive workplace culture fostering collaboration
  • Involvement in initiatives that shape company direction and client satisfaction
Full Job Description
Account Manager

About the Role

As an Account Manager, you will be responsible for driving the strategy and growth of a book of Integrate's strategic customers. In this role, you will be responsible for maintaining the current revenue and usage of these customers, as well as identifying, pitching, and facilitating growth opportunities. You should be comfortable with building deep relationships at all levels of a customer's organization and adept at managing complex customer relationships and negotiations. You will also work cross-functionally with senior members of Integrate's team to strengthen relationships, coordinate customer efforts, and provide input as we evolve our product roadmap and processes.

Key Responsibilities

  • Build and nurture strong, long-term relationships with Integrate's strategic clients, acting as a trusted advisor and key point of contact.
  • Lead regular client interactions-including status meetings, upsell conversations, and quarterly business reviews (QBRs)-to ensure alignment and drive meaningful outcomes through the Integrate platform.
  • Proactively promote the adoption of new and enhanced features to maximize platform value across your customer portfolio.
  • Manage the full lifecycle of renewals and upsell opportunities, ensuring seamless execution and alignment with customer goals.
  • Partner closely with Product, Design, and Engineering teams to provide customer-driven insights that help shape the product roadmap and improve user experience.
  • Work cross-functionally with internal teams to ensure a coordinated, high-quality experience for every client.
  • Demonstrate excellent presentation and communication skills, operating with a sense of urgency, ownership, and professionalism.
  • Play an active role in contributing to team initiatives and fostering a collaborative, positive culture at Integrate.
  • Other duties as assigned.


Qualifications

  • 6+ years of experience in account management, customer success, or client services within a SaaS or technology company
  • Proven ability to manage and grow enterprise or strategic accounts
  • Strong understanding of SaaS business models, customer lifecycle, and retention drivers
  • Experience with tools like Salesforce or similar CRM/CSM platforms
  • Excellent relationship-building, communication, and negotiation skills
  • Analytical and data-driven with the ability to derive insights to guide client strategy
  • Bachelor's degree in Business, Communications, or related field preferred

About Integrate

Integrate is a marketing technology company that offers a cloud-based platform for automating and optimizing demand marketing campaigns. The platform enables marketers to streamline their demand marketing efforts by automating lead generation, scoring, and nurturing, as well as campaign planning, execution, and measurement. Integrate's platform integrates with a wide range of marketing and sales technologies, including CRM, marketing automation, and analytics tools, to provide a comprehensive solution for demand marketing. The company was founded in 2010 and is headquartered in Emeryville, California.
Learn more about Integrate
Size
300 employees
Industry
Media
Founded
2010
* Ladders Estimates

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