Chobani

National Account Manager - Hilton & IHG

Chobani$95K — $150K *
US-AnywhereRemote in New York, US
Hospitality & Recreation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years in CPG Away From Home sales, with national account management experience in hotels or premium restaurants.
  • Demonstrated ability in handling multi-level chain buyer organizations including corporate procurement and GPO relationships.
  • Experience with contract negotiations and managing RFP cycles for chains.
  • Preferred familiarity with Group Purchasing Organizations.
  • Self-starter with an entrepreneurial approach, capable of remote work.
  • Strong analytical, presentation, and negotiation skills essential.
  • Proficient in Microsoft Excel and PowerPoint, with CRM proficiency (HubSpot or equivalent).
  • Experience within Hilton or IHG's premium brands is a strong advantage.

Responsibilities

  • Own corporate procurement and key F&B relationships at Hilton and IHG.
  • Lead premium brand initiatives across the upscale luxury sectors of both brands.
  • Drive GPO approval processes and customer relationships in premium segments.
  • Develop and implement strategic account business plans for distribution and trade investment.
  • Enhance beverage program penetration and menu integration with assigned brands.
  • Cultivate relationships with stakeholders to foster collaboration and accountability.
  • Coordinate field sales and operations to ensure successful product deployments and support.

Benefits

  • Opportunity to work with leading brands in hospitality and consumer goods.
  • Dynamic, autonomous working environment with potential for remote flexibility.
  • Involvement in high-level strategic initiatives and partnerships with major hotel chains.
  • Participation in industry trade shows and conferences for professional growth.
  • Access to cross-functional collaboration, enhancing networking opportunities.
Full Job Description
Summary

The National Account Manager (NAM), Hilton and IHG Enterprise owns the Hilton and InterContinental Hotels Group (IHG) enterprise relationships for La Colombe. The role covers corporate procurement at both companies, premium brand Food & Beverage (F&B) leadership across the upper-upscale and luxury portfolios, regional Food & Beverage directors, and the relevant Group Purchasing Organization (GPO) approval workstreams. The NAM is responsible for driving distribution, programming, and partnership growth across the premium Hilton and IHG property footprints.

Responsibilities

Account Ownership - Hilton and IHG
  • Own the corporate procurement and senior Food & Beverage relationships at Hilton and InterContinental Hotels Group (IHG).
  • Cover Hilton premium brand leadership across the upper-upscale and luxury portfolio.
  • Cover IHG premium brand leadership across the upper-upscale and luxury portfolio.
  • Maintain dedicated relationships with regional Food & Beverage directors at both companies.
  • Drive Group Purchasing Organization (GPO) approval and pull-through pathways where applicable.

Strategic Planning and Programming
  • Develop and execute a named-account business plan covering distribution growth, account programming, and trade investment.
  • Drive product placement, beverage program penetration, and menu integration across assigned customer brands.
  • Build customized Joint Business Plans (JBPs) that solve customer-specific business objectives and deliver mutual value.
  • Manage Request for Proposal (RFP) cycles, Group Purchasing Organization (GPO) approval pathways, and contract renewals - including per-serving cost modeling and competitive positioning.

Relationship Management
  • Build mutually beneficial relationships with key decision makers and stakeholders at corporate, brand, regional, and property levels.
  • Negotiate contracts to drive execution and programming while maintaining appropriate trade spend levels.
  • Customize presentations using business insights to address customer needs and earn execution and programming wins.
  • Conduct business reviews and hold partners accountable to delivery against agreed execution and programs.
  • Participate in relevant trade shows and industry conferences.

Cross-Functional Partnership
  • Partner with field sales counterparts on property-level execution at top sites in the book.
  • Coordinate with service operations on equipment standards, installation pipelines, and preventive maintenance cadence.
  • Partner with channel marketing on co-op programs, customer-facing collateral, and brand activation.
  • Coordinate with product and delivery system teams on on-tap product deployments where applicable.

Reporting and Pipeline Discipline
  • Maintain Customer Relationship Management (CRM) records daily after every meaningful customer interaction.
  • Deliver consistent pipeline updates and forecasts to the Sr. Director, Hospitality.
  • Contribute to Quarterly Business Review (QBR) and annual planning cycles with account-level revenue, margin, and program scorecards.


Requirements

Experience Needed:
  • 7+ years of Consumer Packaged Goods (CPG) Away From Home (AFH) sales experience, with significant time managing hotel, premium restaurant, or chain accounts at the national level.
  • Proven track record managing multi-level chain buyer organizations - corporate procurement, brand Food & Beverage (F&B) leadership, regional operations, and Group Purchasing Organization (GPO) relationships.
  • Direct experience with chain Request for Proposal (RFP) cycles, contract negotiation, and per-serving cost modeling.
  • Strong familiarity with the GPO landscape preferred.
  • Self-motivated, entrepreneurial mindset; able to work independently in a remote environment.
  • Strong analytical, presentation, and negotiation skills.
  • Proficiency in Microsoft Excel and PowerPoint; Customer Relationship Management (CRM) proficiency (HubSpot or equivalent) required.
  • Prior experience selling into Hilton, InterContinental Hotels Group (IHG), or Marriott premium brand enterprise strongly preferred.
  • Familiarity with major Group Purchasing Organization (GPO) platforms a plus.

Education:
  • Bachelor's degree required; advanced degree a plus.

Travel:
  • 30-50% - primarily to customer headquarters and leading premium properties.

About Chobani

Chobani is an American food company specializing in strained yogurt. The company was founded in 2005 by Hamdi Ulukaya, a Turkish-Kurdish businessman. Chobani sells thick, Greek-style yogurt with a higher protein content than traditional yogurt and is one of the main companies to popularize this style of yogurt in the US. The company has also expanded to non-dairy, plant-based products such as dairy-free vegan yogurt and oat milk. Chobani produces a variety of Greek yogurt products, oat drinks, and snacks. Chobani's yogurt's market share in the U.S. rose from less than 1% in 2007 to more than 20% in 2021, and is the top-selling Greek yogurt brand in the United States and operates the largest yogurt facility in the world.
Learn more about Chobani
Industry
Founded
2005

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