Aramark

National Account Manager

Aramark$95K — $110K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree required
  • 5-7 years of B2B account management, sales, or client relationship experience
  • Experience with large or multi-location accounts preferred
  • Strong financial performance understanding, including revenue and profit management
  • Proven ability to drive account growth and client retention
  • Capable of managing multiple priorities across a portfolio
  • Strong collaboration skills in a matrixed organization
  • Effective problem-solving abilities for operational and client challenges
  • Excellent communication and presentation skills

Responsibilities

  • Serve as the main contact for assigned national accounts to ensure strong relationships
  • Manage account performance against key KPIs and service level agreements
  • Execute fiscal year objectives for revenue growth and client retention
  • Support contract management activities, including renewals and compliance
  • Identify opportunities for account growth, such as program enhancements
  • Collaborate with various departments to meet client needs consistently
  • Assist in pricing executions and ensure alignment with contract terms
  • Partner with billing to support accounts receivable performance
  • Prepare and present client business reviews regularly
  • Facilitate onboarding of new clients into the portfolio
  • Support retention efforts including participation in RFP processes
  • Maintain accurate account documentation within systems like Salesforce

Benefits

  • Comprehensive health benefits including medical, dental, and vision
  • Work/life resources to support personal and professional balance
  • Retirement savings plans such as 401(k)
  • Paid time off for parental leave and disability coverage
  • Benefits vary based on location and eligibility
Full Job Description
Job Description

The National Account Manager (NAM) serves as the primary relationship owner for a portfolio of Aramark's national clients, responsible for driving client satisfaction, operational execution, and profitable growth across assigned accounts.

This role focuses on managing day-to-day client relationships, executing against account plans, and ensuring consistent delivery of services in alignment with client expectations and contractual commitments. The NAM partners closely with cross-functional teams-including Operations, Finance, Sales, and Marketing-to deliver results, strengthen partnerships, and identify opportunities for growth within existing accounts.

The National Account Manager plays a critical role in maintaining strong client relationships while balancing operational execution, financial performance, and long-term account stability.

We are currently looking to identify a National Account Manager who manages business largely in the Central and Midwestern US. While this position is remote travel (typically 30-40%), preference may be provided to candidates who live in one of the following markets:
  • Milwaukee
  • Minneapolis
  • St. Louis
  • Detroit
  • Chicago


COMPENSATION: The Salaried rate for this position is $95,000.00 to $110,000.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation

Job Responsibilities

    • Serve as the primary point of contact for assigned national account client(s), ensuring strong day-to-day relationship management
    • Manage account performance against key client KPIs, service level agreements, and contractual commitments
    • Execute against fiscal year objectives, including revenue growth, base business growth, profitability, and client retention
    • Support contract management activities, including renewals, extensions, and compliance with contractual terms
    • Identify and execute opportunities for account growth, including program enhancements and adjacency services (OCS, vending, micromarkets, etc.)
    • Partner with Operations, Finance, and Sales to ensure consistent execution and resolution of client needs
    • Support pricing execution, including audits and alignment with contract terms
    • Partner with Billing & Collections to support AR performance and ensure timely resolution of outstanding balances
    • Prepare and deliver client business reviews (monthly, quarterly, semi-annual), including reporting and insights
    • Support onboarding and implementation of new clients transitioning into the portfolio
    • Lead or support retention efforts for assigned accounts, including participation in renewal and RFP processes
    • Maintain accurate account documentation and updates within systems (e.g., Salesforce)


Qualifications

  • Bachelor's Degree required
  • Minimum of 5-7 years of B2B account management, sales, or client relationship experience
  • Experience managing large or multi-location accounts preferred
  • Strong understanding of financial performance, including revenue, profit, and AR management
  • Proven ability to drive account growth and retention
  • Ability to manage multiple priorities across a portfolio of accounts
  • Strong collaboration skills within a matrixed organization
  • Problem-solving mindset with ability to address operational and client challenges
  • Strong communication and presentation skills


Education

About Aramark

Aramark provides food services, facilities management, and uniform and career apparel to health care institutions, universities and school districts, stadiums and arenas, and businesses around the world. ARAMARK’s position as a world leader in facility services stems from decades of experience and superior service in the diversified outsourcing industry. From their humble beginnings in 1936 at the helm of Davre Davidson and his peanut vending machines to our place — for the sixth time in nine years — at the top of Fortune magazine’s list of the “World’s Most Admired Companies,” ARAMARK has maintained an unwavering focus on providing world-class experiences, environments, and outcomes for their clients. At ARAMARK, they take care of buildings and infrastructure so that their customers can take care of their core business. They are proud to provide exceptional facility management services for 1,600 companies in 16,000 facilities — about 1.8 billion square feet worldwide. ARAMARK provides comprehensive facility service solutions that enable its clients to maximize safety, productivity, and reliability. Their success is the result of their steadfast commitment to service excellence. They pride themselves on delivering customizable, sustainable solutions in a wide range of facilities by working closely with their clients to achieve mutual goals. Self-performed services, ongoing client communication, performance metrics, and an environment of team learning and development enable us to perform beyond expectations in virtually every client engagement. Whatever the company’s facility needs, ARAMARK is here to consistently exceed the expectations for service excellence with the best people, the most innovative processes, and the latest technologies.

Aramark Careers

Join Aramark's vibrant team today and be part of a company that values innovation, leadership, and diversity. As a global leader in food, facilities, and uniform services, Aramark offers unparalleled job opportunities designed to enhance your professional growth and development. Work You’ll Do At Aramark, we are committed to fostering a culture of growth and innovation. Our team members are at the heart of our operations, providing essential services across various industries. By joining our team, you will collaborate with skilled professionals dedicated to making a meaningful impact every day. Aramark offers a wide range of employment opportunities, from frontline positions to executive roles, each contributing to our mission of delivering experiences that enrich and nourish lives. Whether you are looking for a full-time position or an internship, Aramark provides a path that will advance your career and expand your skills. Leadership and Development Step into a role that challenges you to be your best. Aramark’s leadership is committed to nurturing talents through robust training programs and diversity initiatives that ensure all team members are valued and have the opportunity to succeed. Our leadership training equips you with the tools necessary to lead with confidence and integrity. Innovation at Work Innovation is at the core of Aramark, where we continuously seek cutting-edge solutions to improve our services and operations. Engage in work that pushes the boundaries and leads to transformative outcomes, not just for our company but for the industries we serve. Join Our Team Explore the multitude of job opportunities at Aramark, where your career aspirations can take flight. We are actively hiring creative, curious, and motivated individuals who are ready to contribute to a team that celebrates diversity and is driven by excellence. Internship Programs Kickstart your career with an Aramark internship, where you can apply your classroom knowledge to real-world scenarios. Our internships provide a foundation for learning and development, plus the opportunity to build professional networks that can be pivotal in your career journey. Benefits and Culture Aramark is dedicated to supporting our employees with a comprehensive benefits package that promotes a healthy, fulfilling life both inside and outside of work. Our culture thrives on teamwork, respect, and inclusivity, creating an environment where every employee can thrive. Stay Connected Search open positions that match your skills and interests on the Aramark Jobs portal. We look for passionate, solution-driven team players who are eager to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at Aramark. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Aramark. Join Aramark today and be part of a team that is dedicated to excellence and innovation in everything we do. Your future starts here!
Learn more about Aramark
Size
248,300 employees
Market Cap
$10.6 billion
Industry
Net Income
-$688.5 million
Founded
1936
5 Year Trend
+2.3%
Revenue
$11.3 billion
NASDAQ

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